DSR Inc

I needed a faster laptop for my new job, but I didn't want to spend money buying a new one. I took a laptop I had laying around for years, I couldn't remember the password to get in it, so I took it to DSR Inc., and Brandon was the Tech who serviced me. He was able to get in the laptop, put in a new battery and increase the RAM to 16. He got it work ready and finished the job in a few days (waiting for the battery to come in). He was very helpful and patient explaining everything to me. This is the second laptop I've taken to DSR to fix and I've been extremely satisfied both times. They are fair priced and do quality work. The service I received from Brandon was very friendly and helpful. I'll be going back to DSR for all my laptop needs. I hate spending money buying new devices when the old ones still work; DSR Inc., keeps my refurbished laptops in good order. Thank you Brandon, Dianne.

- D Miller

If you are looking to get a gaming PC repaired, do not go here. Went through the ringer trying to get my PC repaired here. They do not have spare parts on hand to properly or quickly diagnose the problem. Ended up basically buying a brand new computer minus the case and the graphics card. They still could not get it to work, as I mentioned before - they dont have parts on hand to test. It took them 4 days after I bought the new parts (on top of the 3 it took to diagnose the bad motherboard) and they couldnt get it to work with a new CPU, PSU, and Motherboard. I spent hundreds after being guaranteed performance if I bought new parts - later to be told that the guarantee was if I were to buy parts through them, which they would have most likely had to order since they obviously didn't have any on-hand. Weird that I would need to buy parts through them but they didnt have CPU's on hand to diagnose the actual issue that the new CPU I bought to go with the new motherboard was simply a Dead on Arrival CPU. The tech tried to tell me that the CPU I got was not compatible with the motherboard, but I put it through 2 parts pickers (I am currently writing the review on PC with said parts together). I also went back and forth 3 times dropping off spare parts so they could test. You would think a tech repair company would have those parts on hand. I ended up taking it to microcenter and what DSR couldn't figure out in over a week, they figured out in literally 2 minutes. Do not waste 75$ on a diagnostic fee, because they wont even diagnose the issue properly. I spent hundreds on top of that after being falsely guaranteed. It took over a week and a half to not get my computer fixed. EDIT: NEVER heard back

- Thomas R

Came to this company to get a hard drive upgrade. I had Kenny as a point of contact and he was great. Very friendly, very informative and he even came out of his office to look at some pictures of products I took on my phone to help me decide on what to purchase. Highly recommend this company for your computer needs. I'll definitely return if I need to. Customer service amazing.

- Leon Parker

Purchased Laptops and Desktops for our company here. Sales person is AWESOME. Very attentive and available even AFTER the sale. We have also had several of our laptops (older ones as well as newly purchased ones) serviced here. Service department is great at working with YOUR schedule to make any repairs NOT such an inconvenience. What sets DSR apart from other computer shops that I have dealt with is their OUTSTANDING Customer Service.

- Chris Lane

DSR is AMAZING!!! I took my MacBook in due to a swollen battery issue (which almost burst not only destroying my computer but setting fire to my house as well), and I needed a couple of screws turned loose that had become stripped in order to release the battery from the frame. I was so scared the battery was going to start leaking or worse, and after going to the Genius bar (surprise, surprise, no help), calling Apple Support (no help either), and Best Buy geek squad (more like useless squad), I went to DSR and in less than 30 mins they were able to release the screws, and properly disposed of the battery! Not to mention, they were able to salvage one of the screws so I could secure the new battery back! They are life savers, and didn't try to push any new annoying products on me to buy unlike the other places who just wanted me to shell out another 2 grand for a new computer, they just did the work, gave me good advice, and sent me on my way with my MacBook still intact. I replaced the battery myself and it's working great! If I have any computer issues in the future, I will be coming back here. They are professional, courteous, and diligent! Thanks DSR!

- Sabrina Edwards