Geek Squad

The only reason I gave 4 Stars is when I walked to the desk and spoke to the one of the guys from Geek Squad that came to assist me he didn’t speak and went straight into “How may I help you”? So, I spoke again and he said the same thing. I work with the public every day and I teach the Importance of Good Customer Service to my staff. I’m just happy that another young man came out to help. He had exceptional customer service and he greeted my husband and I with a smile. Other than that, the Geek Squad did a great job. They also nailed riced that my warranty was about to expire and ordered the part I needed so that my phone would work properly.

- DELEANA BOWMAN-Fooks

Geek Squad is the worst insurance you can have. The customer service is the worst.

- Judy M.

Had a great experience here! Even though they could not fix the screen on my laptop because I did not buy it from best buy and they didn’t even have the parts, they still helped me make my user experience better by assisting in anyway they could with no charge. Extremely nice staff here!

- Bri Urbina

I was at Best Buy today (9/9/23) for my laptop repair and I must say that the Geek Squad Agent was amazing!! My customer service experience was 5 golden stars!! The agent was very knowlegable, respectful and he did a wonderful job fixing my laptop. The entire experience was absolutely great at Geek Squad..........BUT.....................................something happened that upset me. To recap a bit, the agent was handing me back my laptop and all of the sudden a customer in the front started yelling and stating that the customer service was really bad because the the agent did not tell her that he will be right back. So, when I heard that I was surprised because the agent was with me for a minute answering my question and giving me back my laptop. The agent was juggling customers as he did not have help in the front. The agent had no intention of ignoring the customer. From what I observed the agent was so busy that he just merely forgot to say "I will be right there." The point that I want to make is that all of the agents at GeeK Squad -Best Buy are HUMAN BEINGS and NOT ROBOTS. They have feeling too!! If I was that angry customer I would have politely asked the agent why did he not say that he will be right back Or I would talk to the manager politely about the situation. That's just how I feel. Yelling out loud is very unprofessional. Be nice and talk it out nicely in a professional manner -Peace :)

- Sadaf Nadeem

Don't waste your money on geek squad/best buy help. Two weeks it takes for somebody to come to your house. Call somebody else and save money.

- M A