LITTLE Shop of Hardware

I had a really disappointing experience here. I brought in an iPhone 13 to have the back replaced, which should have been a straightforward repair. Instead, when I picked it up, the back was replaced but the side button was no longer working. Instead of trying to figure out what happened, the owner said he would charge the diagnostic fee to even look at a problem that he obviously caused. I declined but over the next several days, the iPhone slowly bricked. The side button continued to not work but then it stopped charging, the screen become unresponsive and the battery was emitting a smell. I brought it to the Apple store and they said there was a cable that controls the side button near the rim of the phone which the owner likely severed during the repair. They had no explanation for what caused the rest of the damage. I can only assume the owner caused some major damage during the repair that he either didn't realize or didn't want to tell me about. Unfortunately, my iPhone is no longer repairable so I have to replace it. Accidents happen but the really frustrating thing is that the owner wanted to charge me the diagnostic fee when it was obviously damage that he caused during the repair. I hate doing bad reviews for small businesses but hoping others can avoid what happened to me.

- Elizabeth Hazel

They charge you a 'diagnostic fee' about $60 which they don't tell you about prior to taking your laptop. It is also easily not seen in the form. Then they charge you a ridiculous amount which will force you to either pay or part with your diagnostic fee. I was able to fix the issue at a different shop for a fraction of what they told me to pay, but they took over $60 from me for 'diagnosing' an issue that I already knew. Their prices are ridiculous and it seems that they obviously don't tell you about the diagnostic fee and make it inconspicuous.

- Ikechi Ndamati

DONT GO THERE!! upon coming, they will tell you to fill an eform, the first page says you need to pay for $70 dignostic fee whether you choose to repair or not, which the words are small enough to be neglected, and you must click agree to the next page. i mean the two young guys are friendly, but they wont remind you of any fee you need to pay until you wanna take your laptop or phone back. the motherboard of my laptop is broken, and I already told them to fix my motherboard, after half a day, they told me I need to pay $950 to change it, because they need to buy it from other company, the price is insane. when I said I chose not to repair, they said i need to pay $70 because they spent time diagnosing that my motherboard is broken. how funny it is. my worst experience in America so far.

- Dominic Hu

Ed is my new Hero! My laptop keyboard was not working correctly. AGHHHHHHH!!! I brought it in, and my Hero, Ed, had it cleaned up and Ready to Go today! So Happy!!! Thank you! Update. A few days later, same problem. I used my cell to do a search on YouTube and found a Quick, Simple Fix! Check YouTube First! And the Little Shop as Backup. I could of Saved Myself a chunk of change. They are very nice there though.

- Beth Thomas

Went in with an exceptionally simple laptop pc repair request: Solder ONE wire back onto its terminal. Even though it was entirely exposed and easily visible without removing the plastic case (because the case was broken off on that corner from an accidental drop), they said it would be easier and cheaper to take the whole laptop apart and replace the entire board for a couple hundred dollars. Are you kidding me??? If I'd had a soldering iron I was sure I could have done it myself in no time flat! On the way home I stopped at a mom and pop shop near my house and had the repair done in less than 10 minutes for $20. Sorry, guys, you lost all credibility with me.

- Jim InPcola