A-Plus IT Group, Inc

I recently had problems with my laptop and needed professional services. I had never used any computer services prior so I was lost in where to go for reliable and trusted help. My experience with A-Plus IT Group was terrific. My problems were fix and my services were not considered complete until I was totally satisfied with the results. Customer service (Meghan) was top notch! She was extremely helpful and showed real concern by multiple follow up calls to make sure everything was working properly and I was happy with the laptop's operation. Cost were very reasonable and I enjoyed interacting with everyone at A-Plus.

- Brian Hunter

I had A Plus come to my business and diagnose a computer workstation issue. The tech quickly found the problem to be a faulty power supply. I asked the tech to recommend a coarse of action. He stated he can replace the power supply for $600 and warranty it for 1 year as long as it is being ran on a battery back up surge protector. And this would be better than buying new computer. I agreed with his recommendation and purchased battery backup and we moved forward with the replacement power supply. It took 2 weeks to get my computer back but all was working and I was happy. 16 days after the return of my computer it started to shut off on its own once again, I called and asked them to come and diagnose again and told them I thought it was power supply again 4 days went by and still no tech came and eventuality the computer would not come back on at all. I then asked them to replace faulty power supply. The response I received was that they only warranty there work for 14 days. They have refused to replace or even come down to look at the power supply. I am extremely disappointed and will never use this company again as they do not honor there work and quickly change their policies to suite them and are not customer satisfaction oriented company.

- Brent Long

I've been using A plus for several years and have been happy with their work and responsiveness. I had an unpleasant experience with a woman in their office a few years ago, but didn't let that deter me from trying again. That person hasn't worked there in a long time. The others in the business are friendly, "down-to-earth" people. The techs who handled my work have done a really good job for a reasonable price. I've sent friends and family to them too. They've all been happy with the service. I just contacted A Plus for my first onsite work in my home (this is during COVID19 pandemic) and expect they will be cautious and professional while resolving my WIFI issues.

- Lisa Inks

If personal customer service is important, you won't be disappointed. I am always happy and relieved that when I experience a problem, a fix is a phone call away. Remote repair is so important in this fast paced world. Thank you APlus Computers!!!!

- Dunkirk Aesthetics

First obtained services from this company in April 2009 upon moving to the area from the Midwest. It was a very simple thing I needed but none of the big box stores had what was needed ... and they offered no reasonable suggestions otherwise. A-Plus delivered it fast, correct and on-budget. Then, three years later in 2012, I had a computer problem while on business in Chicago, and of all the sources for a remedy available to me in that very large city ... not one of them offered a solution that was both 'quick and cost effective' versus 'quick and convenient' ... assuming the work is done correctly. Since I carried the business card for "A-Plus Computers" along with the other ones I consider vital ... they advised I could be helped upon my return to Baltimore. Right as rain, the problem was solved in short order, literally, and for the extremely fair rate of $75 given the collateral costs of not achieving a "quick and convenient" outcome. The work was done correctly ... as expected. Last year I moved to Southern New England, but still do some work in the BAL/WDC area. In March of this year a co-worker damaged the female USB connection to an external hard drive with critically useful data that I needed to have retrieved. I snooped around the area where I live in Southern New England, but did not receive a good sense from the feedback some of the prospect service providers were offering. I waited to bring the device with me on this most recent trip to Baltimore. In a nutshell, despite the fact this company has grown and is busy as ever ... they once again delivered as promised and for the price quoted. I could not be happier with their overall performance: from intake at the front desk, through the technician's diagnosis and explanation of my options, finishing with an extended discussion about customizing a new system for my needs going forward. I will be going back to these people soon to purchase a new system and will be very happy to pay just bit more than the big box store charges; since, in such an exchange, A-Plus delivers a greater level of customer service and superior technological "know how".

- J W Shepard