Maccentric - Since 2006

This place is THE BEST. Period. I bought the new iPhone 15 pro max a couple months ago and out of nowhere had issues with my screen no longer working in certain areas (due to no clear cause…) I called Apple to see if my limited warranty covered the issue and i was told it may or may not be until an authorized apple rep took a look at it first hand. I live in monroe (hour and a half away) from any Apple Store and was hesitant to mail my device in. I was told if the warranty didn’t cover my issue, it could be a $650 charge! Let me tell you this, i waited a couple of weeks before sending my device off (it still “sort of worked”) but i thought i didn’t want to risk being without my phone for a week (HAVE to have it for work purposes) and i was passing through Shreveport today and popped by to this authorized retailer to check and see if i had any other options. The receptionist, Justin, was super friendly greeting me. Chris, a technician i believe, took a look at my phone and quickly did a full inspection and told me it would be complete at no charge within a couple of hours! The job was completed perfectly, in record time (maybe just over an hour) and delivered back to me by Jason. I can’t thank this team enough for making my stressful week that much easier. They gave me incredible value, they’re professional, the facility is super clean and comfortable. I would 10/10 prefer this than waiting in line in another town to speak to one of dozens behind a “genius bar” counter at a typical Apple Store. If you have any Mac/apple devices go here. This team is the real deal. Easy to work with. I will drive back out from monroe if i ever have issues in the future. Thomas, you’re doing a great job with these guys. Thanks again.

- Sierra Rasberry

Had a horrible experience with Maccentric and Thomas the owner. My 91 year old Mom who was locked out of her iphone went in for recovery of the phone. She was charged $250 for the service and was told she must pay in advance and bring phone back later for the work to be completed. In the meantime I, her daughter, was able to take her to the Apple store in Baton Rouge where they fixed it in less than 1/2 hour for free. When I approached Maccentric for a partial refund since work would never need to be completed on their end, my request was denied flat out. So my Mom was charged in full, in advance, and work was not done by Maccentric yet they are keeping the full $271. charged on her card. So much for professionalism and doing the right thing.

- Tracy Martinez

Took my iPhone 15 plus to this store November 5, 2024 for repairs phone delivered back to store November 15, 2024. Thomas claims the phone never got back to him. I have the tracking screenshot that it was delivered back to him although AT&T CSR said his establishment is not on their list (AT&T) as an authorized dealer. So now I’m stuck paying for a phone that he received but I’m using a replacement phone that can’t be added to my account unless I want my number block listed. Yes he replaced the phone but this phone is not on my installment plan so I’m paying for a phone that he has in his possession. The only reason I’m just knowing this phone isn’t my original phone is because my daughter had an issue with the phone he replaced and the IMEI is different. So why give me another phone if you got her phone back. I’m gonna have to take him to small claims because I’m stuck paying for a phone I don’t have.

- Shayvonne Robinson

I had an issue with my Macbook keyboard and found that this town has no Apple Store. No worries - I was able to register an appointment with Maccentric via the Apple site. When I arrived, I was pleased to see Maccentric is in an upscale little strip mall with free parking and had a very clean, minimalist lobby - similar to an Apple Store. The woman at the counter was receptive, efficient and had me out the door in less that 10 minutes or so. I was told my repair would take 3-4 days. On the fourth day I received a text indicating the work was complete. I went to pick up my laptop, with a brand new keyboard (top case) and paid zero because it was under warranty. Overall, this was a pleasant experience that met all my expectations. As you can see, my computer now works like new.

- John Lilly

Super Service and Great Folks. My mac book pro had a screen issue during a critical time in my business. The Staff understood took care of it very FAST. Turn around time with Maccentric is Excellent!! I will be using them for all my apple issues in the future. Don't hesitate to trust your apple to them.

- Andrew Addison