Docs Electronics Services Center

I left a Sony CD player here for repair over 5 months ago and had an original estimate of 2-4 weeks for repair. The shop hasn’t given me a single update since then and just respond with “we’re working on it” every time I call. I go out of my way to support small businesses and try to be as patient as possible. There’s no redeeming qualities about this business and would avoid at all costs. They took a diagnostic fee and haven’t even figured out what’s wrong in the months they’ve had it. The bare minimum I ask is that they would call and tell me it’s not repairable, which they didn’t. Horrible experience

- H A

Took my 55” Sony Bravia UHD in yesterday to have it repaired due to some minor water damage and was told they might have time to look at it before Friday (yesterday was Wednesday) but more than likely would be early next week which was fine by me. I get a call TODAY (very next day) saying it was repaired and ready for pick up. TV works perfect! Just like when I bought it 8 yrs ago. THANKS SO MUCH!

- JenandGordon Asher

Even though what I called and asked about was a little out of their wheel house. They still offered to do anything they could to diagnose and help me fix the issue with my samsung washing machine control board. Unfortunately I wasn't able to use their service because I found a spare board for a crazy cheap price. They seen like friendly, helpful people.

- Ryan Callahan

NOT THE PLACE FOR VINTAGE GEAR. Or for customers looking for quality service.The repairs are solid, but my vintage gear came back with a LARGE QUANTITY of brand new nicks and dings. They even spilled something on it. Scratches appeared on the wood and on the machined switches and knobs. Deep scratches from which there is no return. I always take photos of a piece before taking it to the shop, but I didn’t need them this time. It was painfully obvious. I did not bother to confront them, as the damage is done. With brazen failures at such a basic level, I was discouraged to the point of having little faith in their ability to satisfactorily resolve the situation. Lesson learned, it’s amateur night at Doc’s Electronics. Do the smart thing and take it to the professionals at Mag Tape in Louisville.

- Dale Hoggs

Took in my SONY CD player with the top off. And that's because the tray would not open outward and expose the CD for removal. I removed it by hand. All else—musical play and quality—worked fine. I took it in ONLY because the tray would not eject. I then picked it up long after a month because they said it couldn't be repaired. In fact, however, they did repair the tray as it now goes in and out w/o a problem. However, now a submitted CD will not play, whereas there had been no problem whatsoever of music being produced. So what has happened here is they solved the problem I came to them for, but then created a worse problem. I'll be giving them a call, you can be sure!

- Francis E. Mazur