PC REPAIR

6 weeks later and $500...computer is literally no good to use...took back again to fix what was not working...told it couldn't be fixed... This is in response to PC repairs answer to my post... Computer check in date April 29, 2024 at 10:00am Told my old Toshiba Windows 7 laptop that had crashed, would be repaired within 2 days...I advised PC repair of the large music files and karaoke files due to the DJing I do...also advised PC repair of the very important programs I did not want to be lost in the transfer from the old processor to the new processor...was told "no problem, will be saved" I was told from day 1 of bringing in this laptop, it would be restored to working processes...never a mention of any problem, because it's still running windows 7... Got my computer back after 4 weeks and $443 Start the computer...no programs...all that has been saved is music and karaoke...no programs...I spend 2 weeks buying, and reloading programs on this now "newly restored" laptop...after 2 weeks of working on repairing my losses, I find I can't expand my screen...laptop goes back to PC repair, but no promises this time, because PC repair not sure why or how to expand the screen... Who cares if I have a second computer...I have this computer in your shop to fix...if you can't fix it, don't charge me...don't say it's a 2 day job...but you did charge me...and you did charge me again when I brought it back...I have the receipts...you charged me $50 again to pick it up again, knowing you didn't fix anything... I picked the laptop up on Jun 26, 2024 at 11am...that's 8 weeks and $500 A computer that was promised to be up and running on day 1 in 2 days... Is that normal business???

- Jeff Kenworthy Kenworthy

Logan help me out gave me his opinion on new GPU to get. Confirmed diagnosed problem which I thought was GPU. And worked diligently at replacing 1TB MUO hard drive plus, and (graphics card, I bought and brought in from Best Buy). Did it same day total charge $612.75. I will leave it up to you on whether or not I got a fair deal. Glad it got done.

- Tammy Curry

I had the pleasure to use PC Repair last week. I said pleasure because of their OUTSTANDING customer service they provided! The part I was needing wasn't in stock, so they went and got one and then DELIVERED it to my home! Not only was it delivered but they asked if they could go ahead and install it for me....all this for NO extra charge! Its a LOCAL family business and provides customer service beyond my imagination! HIGHLY RECOMMENDED! I might also mention that the video card was VERY reasonable. Being new to Wichita, I'm so thankful a friend recommended PC Repair to me!

- Cathy Kinkaid

I took my MacBook in for an issue. The issue I came in for was not with my Mac but they told me that my batteries needed replaced. They replaced the batteries and now my Mac loses all battery life after 45 minutes of use. After numerous calls they said that they ordered a new battery but they have never reached out to say they received it and that they would fix my machine. Every time I call, I have to go through the whole thing from the beginning.

- Andy Robl

It took over two months to solve an issue I had with data transfer. Every step of the way, various staff members gave me all kinds of different explanations for my problem, and it was clear that none of the employees communicated with each other about my account. On each of my six (six!) trips to the store, I had I re-explain the problem and what seemingly simple service I needed. And it took six trips because they kept messing it up. At one point, they tried to charge me double the amount that they had quoted me earlier, and held my data hostage when I balked at the price change. I threatened to call a lawyer and the Better Business Bureau, and actually did phone BBB from the store — but of course, when threatened with legal action, they returned my data right away at no additional charge. Long story short, the father and son who own the company are not competent computer repair technicians, especially when it comes to Macs, and they’re even worse businessmen. In the end (two months later), they did finally complete the transfer of all my data, but the hassle and number of visits in order to get this fixed were completely unnecessary, and the attempt to squeeze more money out of me was insulting. I will definitely not be going back in the future.

- Tyler Vahldick