Geek Squad

Drove quite a ways to get to a certified Apple service and it was disappointing. The technician started my experience by making fun of me then refused to allow me a new battery installation even if I paid for it myself. I am done with Apple. They remind me of Microsoft circa 2007. Maybe the Geek Squad is just caught in the middle, but the technician didn’t have to treat me disrespectfully. I increased it to a 2 star rating because the Best Buy store employees were really great. They were eager to help as I looked around the store.

- Fiddler_ 64

Dropped off my (work) laptop on the morning of Nov. 18th (a Thurs.) because it wouldn't update and was running slow. The following Sunday they called me and said all of their attempts to update the computer had failed, so they were going to have to wipe it and uninstall, then reinstall, the operating system. They offered a backup service which raised my bill to around $200. I declined the back up service because I use Google Drive for work and don't really have anything to lose on that computer. Between them calling me on Sunday and me going in on Monday morning, I had to confirm with my boss what he wanted to do since it is a company computer. Promptly Monday morning I went in and let them know I didn't need the backup service but wanted to do the uninstall and reinstall of the operating system. They refunded me the $40 they had charged to update the computer (since they failed) and charged me $100 for the other service. At this point everything was fine. I was told it should only take a few hours to finish and that there were multiple agents coming in, so it should be done by the next day, Tuesday. It was not. On Wednesday I called and was told it was still updating on the new operating system and it was just taking longer than expected. It is now Monday, Nov. 29th, & I have not heard from them or gotten any emails. I just spent 45 mins. on the phone with 2 people at their call center (not anywhere near topeka, ks) & neither of them could tell me what was going on. One of them offered me an appointment but the next available is 30 hours from now. Luckily this happened over the holiday, so I didn't miss out on as much work as I would have otherwise. But they have now had the laptop for 11 days and I have no idea why. Not to mention it is nearly impossible to reach a human being at the store you are trying to reach when you call. Even to talk to anyone you are first on hold for a minimum 10 mins. Very frustrating to say the least, I won't be using them again. UPDATE: I went to the store in person. James was very friendly and explained the computer was unresponsive and we would need either a new hard drive or completely new computer. He refunded my money as well. Only thing I would have liked to be different is I wish someone would have called me to update me on the situation... I shouldn't have had to go there in person and inquire about it like that.

- Madeline Michael

Want your phone fixed/replaced best come to this place best phone service i had experience was great I had a cracked camera on phone instead repair they gave me a brand new iPhone of the same exact I had for 100 dollars cause I had apple care I’m definitely coming back here

- Clarissa Price

The Squad is fantastic!! They know what they're doing!! If you buy the Best Buy awards, it more than pays for itself!!

- Jeannette Goupil

I got the part 2 weeks before the tech could come by to repair the TV. The tech was nice and a pro. Everything works now. Just took a long time

- Leif Dolan