Apple Leawood

Went in to this store today to see about getting my phone unlocked. Griffin was absolutely no help and rude. This guy talked down to us and treated us like we were beneath him. I work in customer service and know how people need to be treated. This guy needs a lesson in customer service skills. We won’t be coming back

- Coleman Ebrite

This store is a complete nightmare! Their customer service sucks, their product knowledge is awful and they don't take care of the customer! --I bought my husband an Apple Watch for Christmas. The band was defective, no problem brought to the Apple Store and even though they had bands in stock that they could've easily swapped it out for they had to order it for us and make us come back to get it.... not only did they order the wrong band. They also ordered the wrong size! When the manager was asked if they could swap it out, he made it very difficult and he made it sound like we have to order another one again, even though they had them in the store!! Finally, they ended up swapping one that was a different color except they gave us a band that didn't go to the watch. After that, we also realized that the size was not correct! My husband called Apple support. He then spoke to the Apple store and there was literally nothing they could do for us. I decided to go to the Plaza location and let me tell you these two locations are like night and day. The Plaza took amazing care of us and I will never go back to Leawood again.

- Nicole Balzaretti

Went to the apple store today with my brother for an appointment that he had made for his iPhone. While I was waiting I figured I might as well replace my screen protector while I was there. The gentleman helping us with the appointment took very good care of us and then handed us off to another apple employee to replace my screen protector. He appeared to know how to do the job, but BOY was I wrong. Originally, I was told the screen protector would cost $20 and that it was on sale due to having an older iPhone. He cleaned my phone and began to put on the new protector. He realized he messed up and said that had “never happened before.” We patiently waited as he grabbed another one. The second screen protector arrived and he messed that one up too. He then realized that he had been putting on the wrong kind of screen protector and made the same mistake twice. He asked another Apple employee what was going on…because he couldn’t figure it out, and told me that we would have to pay an additional $20 so that he could put the correct screen protector on. We waited 45 minutes for a simple screen protector to be put on my iPhone!!! Meanwhile, he was multitasking with another customer. After wasting two of the incorrect screen protectors, he finally was able to put on the third one, but left Leawood empty handed with no time left to buy my mom a Christmas gift.

- Reese Gaston

always a lovely experience at apple. they treat you tenderly and are always on their stuff. nice! do the vision pro demo if you get a chance!!

- Wayne Shanks

I've been an exclusive apple user since they launched to the general public. I know posting this review won't move the needle for them at their scale but if it just saves just one person from going through the same thing that it's time well spent. This is why reviews are helpful, right? I had a line running from the top to the bottom of my screen right in the middle just appear a week ago. OK so of course I made an appointment at the genius bar and waited for the time to come to which they needed to order a screen. I was told they would notify me when the screen comes in to bring it back and they'll swap out the screen. I was notified that the screen came in, so I drove back to the store as instructed. Upon meeting with the repair person, I was told they would need to keep my computer until Friday. I'm not sure if that works for people but it was a surprise to me, I wish I would have got a heads up on that. They offer me two options one was to send the laptop off, and have it delivered to my house or to they would order the screen I would come in and swap it out I chose the latter because we thought it was going to be quicker. Obviously, a small business operator cannot go a week without a computer. The repair guy was a good company man I'll give him that, he tried to upsell me to the business team which I had already talked with before. I just struggle with the company this size not being able to tell you when your computer will be done so we're just going to sit on it for a week because there's 12 in front of it. What would be really nice is if they would call you and say “hey we have time coming up Wednesday at so and so you could drop it off we could have it ready in 24 hours or 48 hours or even 36 hours” but not just sitting on a shelf for a week. That doesn't serve anybody. After I left, I thought about what poor business this was, and I thought I'd try to call and talk to the person that ran the store but coincidentally the person who answered the phone took my name and handed me off to the same person that waited on me. So, I would suggest knowing that you're not going to be wowed by the service after the sale. He did acknowledge there was a training opportunity there but offered no solution other than leaving it till Friday. Can't blame him he's just doing what he's allowed to do. It may seem like a lot knowing that we have 8 Apple products in our house, but again at their scale doesn't really matter.

- Tracy Allen