Business Hours
Business Overview
Geek Squad in Waterloo, Iowa provides computer and device repair services but has mixed reviews regarding service quality. Some customers report positive experiences with quick and helpful assistance from staff. Other customers have experienced issues with appointments, parts availability, and communication, leading to dissatisfaction.
Services Offered
Most Recent Reviews
The service I received from the Geek Squad of Waterloo Iowa was Top Notch. The Manager of the Best Buy store and the Geek Squad Associate in charge were able to assess the issue I had with my computer and help me solve it with ease. I really appreciated how they made me a priority and helped me get my computer back up and running.
- Keith Hilby
Had an appointment scheduled for a screen replacement. They did not have the part in stock when I arrived and failed to reschedule the appointment prior to me taking time away from work. Additionally they charged me for the repair and indicated that they would call me within a day or two once the part was in stock. Over a week has gone by now and they have not called and there is no phone number that will get through to store. Even the national call center for Best Buy/Geek Squad cannot get through to them. They're only recommendation is to take additional time away from work to revisit the store in person.
- Andy Steffen
I recently brought my pc in for a tune-up/cleaning here. I needed a new fan aswell. When I got to the store the told me it would be 3-6 days before I got it back. When I asked why they told me I should be happy and those are fast times. When I informed them my computer would not be staying there for that long he just stood there silently like he didn't know what to do or say. Just poor quality, not responsive, and unprofessional. A good cleaning tuneup and fan change takes an hour or two if you're slow. Not 6 days.
- Ben Shadlow
I had a laptop that had a corrupt file and I brought it to the geek squad... they looked at it and quoted me $200 to fix it, so they recommended just buying a newer cheaper laptop. So I bought a new one and when I got home I decided to mess around with my old laptop and actually factory reset the laptop to its original state and worked just fine... will not go back
- William Perkins
They took my tablet and plugged it in. When I told them the battery was charger port need to be replaced, they said they can't do it.
- Kyeler Werkmeister