uBreakiFix

Awful experience. First off, the clerk is always incredibly short and rude. I came in with an insurance claim to replace a cracked phone screen. I was told they didn't have that phone screen in stock, but they would order it and it would be in within a few days. Fast forward 4 weeks and multiple stops, they still don't have the screen with no reasoning except "check back in a few days". The hours on the door are not accurate. I stopped by multiple times within business hours and they were "closed"? Overall I ended up going to a different repair place to get a new screen and paid full price vs using the insurance price with these people. They were that bad.

- Dalton Smith

I took my phone to the Sioux city store on Monday. they pretended to order me a new pixel 3 screen.. I came back on Thursday. They pretended they didn't remember me. Same person. I reminded them they filled out paperwork... then they remembered they ordered it but it didn't come in. they are pretending to order it again... the story changed at least 2 more times. I still have my phone with a totally black screen. I have no confidence they plan to ever fix my phone. They have my contact info or at least pretended to take it. I will give them a couple of days then I will take my business elsewhere..

- Jim Cole

Pretty sure they didn't even attempt to try to fix my phone screen. Made an appointment at 11am and it took them 6 hours to tell me that the screen they had was defective and noticed after they "took my phone apart" if they really took my phone apart they wouldn't have been able to get my broken screen back on. They lied about that and also lied that they updated my asurion account info. They never did and made it more difficult for me. Do yourself a favor and go to a different place to get your phone fixed.

- Michelle Wolhoy

My phone needed a screen replacement. I dropped it off and they said come back later and when I did, they told me to come back the next day because they needed more screens for my phone. So I came back the next day and she told me to come back on Friday which was 2 days later because that's when the screen would arrive, which was fine. So I waited until Friday and I called them in the morning to verify, and they told me that it would be ready at around 5. So I left work to go pick it up and then I was told I'd have to wait another whole week for a new screen. It frustrated me because I don't care about waiting, but it's the fact that they continued to tell me it would be ready that day and I kept making trips back and forth for nothing.

- Luis Valadez

This was the first time that I had to use this place. I dropped off my pixelbook and was told it would be one week. Even though I already knew what was wrong with it (needed a new screen), they said they still needed to do diagnostics. After 2 weeks I called and they said they hadn't looked at it yet and needed another week so I waited. After 2 months I went and picked it up and they had still not looked at it. For a first time experience these people showed me they are not capable of quality customer service or even fixing products considering they don't even look at them. I would never recommend this place to anyone unless they just want to use it as a free storage center for their product for a couple months. I wish I could give zero stars.

- Claudia Hanna