uBreakiFix - Phone and Computer Repair

I am giving 2 stars based on my experience. I really hate leaving bad reviews, but this bugged me. I called and made an appointment to swap out the screen from my Google Pixel 7 and they confirmed they could do that and had a screen replacement available. Upon dropping it off, they asked if anything happened to the screen, which was mentioned that there was water damage. That changed the whole course of the inspection, where they first now wanted to do some diagnostics to see if there were any further damages beyond the screen. According to Adam, there was and that it would not be worth trying a new screen since it would 'not work anyway'. Now I'm an electrical engineer, I was baffled and didn't believe it. The phone was still working and sending/receiving signal even as the screen slowly started turning black over a course of a few days from water damage. I wanted them to at least try a new screen and they wouldn't listen to me, they were smarter than me. When I picked up the phone, Adam had left for the day so I dealt with another guy who really seemed irritated I came in about 30 mins to closing time or whatever. I tried to get more details about the inspection and he was very short and told me the typical spiel about liquid damage indicators (LDIs, etc.) that means they can't repair the phone and they gave no report or pictures about the inpsection. So I left and purchased a screen online and swapped it myself AND THE PHONE WORKS!! I was willing to give UbreakiFix my business and just have my phone screen replaced as I requested. I guess the lesson is, don't tell them it had water damage. Something fishy is going on here. When I swapped the screen, the board and screws looked untouched. No bends in the tape holding over the battery and what not. I have full review of this on my YouTube Channel. Just search UbreakiFix Noblesville Indiana and you will find it. I even have the voicemail in the video for evidence of the reason they couldn't swap the phone screen. Don't throw away your phone just yet, swap it yourself if UbreakiFix is unwilling to at least try swapping it. This gets 2 stars because I am at least grateful they did not charge for an inspection/diagnosis.

- Darik Boutsaboualoy

Scheduled an appointment on Samsung's website at this location on Sunday, but showed up and saw a sign on the door saying due to staffing issues their hours are 'undetermined' for half of the week. There's a review from 4 months ago mentioning similar issues!! When do they plan to fix it? This place should go out of business. If you can't manage paying enough staff to cover your week, AND you cannot get accurate hours posted with Samsung (or at least be available for the appointments offered), then you do not know how to operate your business. This is a from the top down management failure. Whoever manages this location is failing and should be fired. Also, half of the "responses from the owner" seem like AI generated slop auto-replies about "we understand". Stop "understanding" and start fixing the problem!!

- Matto Cat

Staff was friendly and did a very good job. Fast service replacing my screen in ultra 23. They had parts in stock and phone is like new again.

- Erik Thorne

Website shows they're open on Sunday 12-5. Email I was sent for my repair shows Sunday 12-5 and I actually scheduled my appointment for 2pm FROM their website and showed up only to see they aren't open on Sunday. Called when I arrived and got a voicemail saying to call back. Why would I be able to schedule an appointmentment when they know they aren't open?

- Leo Huser

Adam was awesome to work with. He took a problem that T-Mobile wouldn't help me me with and took care of it all. I am very appreciative and impressed by his level of service.

- Ryan Barnett