Area PC Pro - New Albany

Absolutely the best place in the area for computer repairs. They work on Apple and PC, and both laptops and Desktops. I have had them do custom builds by their partner company GT PC. If you want the best gaming rig in town I highly recommend you setting up a consultation. They also can replace cracked laptop screens and broken keyboards. They set me up with an amazing work from home setup for doing computer aided drafting at home. I now have a setup with 8 monitors.

- Maxwell Malone (Wellitis)

The work done on my laptop was good. Took nearly 3 months though. Communication with business and customer could be better. Very difficult to reach anyone there on the phone. Get some weird fax ring tone after a few rings. But at the end of the day did get my laptop fixed. And they did offer me a loner. Would get five stars if customer service and length of time to fix laptop was better. Id probably go here again though.

- W Fox

I wish I would have read some of the other reviews more thoroughly. He was able to diagnose the issue with my laptop quickly after multiple others could not, however he then accepted $400 upfront for a new screen that needed to be ordered for my laptop. Thankfully I requested to hold on to my laptop until the screen came in, because I have never heard from him since. That was in January 2022. I have called incessantly, shown up to closed doors or be right back signs, have had multiple others try to call/visit the store and he is nowhere to be found. A woman who works next door told me that countless others have been there trying to reach him, along with the police department. Could not recommend less.

- Jessica Lemon

Good prices, acceptable work, horrible customer service. They have NOT ONCE called us about the work/progress of the two computers I have had them work on, despite them claiming they had. We have had to call them for updates and on one occasion I was put on hold for twenty minutes. I hung up and called back only to get a busy signal even fifteen minutes later. Finally, my husband went to inquire in-person. It's really disappointing, as the guy seemed nice when I originally dropped the units off and I was excited to find laptop repair outside of big, expensive places that are really only interested in units still under warranty. One laptop had a problem after we (finally) got it back the first time. They covered it under their warranty and are working on it again, free of charge. That is good, but with the lack of communication and frustration of getting our computers fixed and returned, paired with less than positive in-person interactions had by my husband (the guy was distracted/ "Gave me maybe one tenth of his attention"), we will be extremely hesitant to use their services again.

- Kristin Kumm

Mother put laptop in almost 4 months ago. Still to this day, haven't heard from them. Was told it'd be done in a few weeks, it's now been 4 months. Called and was told the information on my computer was being transferred to a different hard drive and if I didn't care about it then I could come get it. These people are very unprofessional. I'd never recommend them to anyone. So I will have to go there since they do not answer the phone. If they can't handle the work load then they shouldn't take it on. As well, should communicate if more time is needed. Not even sure theybare even open. Here at the location and they still have "toys for tots" all on the floor. I guess they not disappoint their customers but they disappointing the kids as well. I just want my laptop back.

- Ro Do