Business Hours
Business Overview
Geek Squad in Merrillville, Indiana, receives mixed reviews regarding their service. Some customers report unhelpful staff and issues with repairs, while others had positive experiences with knowledgeable employees. A common theme is the perceived lack of willingness to assist with customer problems.
Services Offered
Most Recent Reviews
Went to this Best Buy geek squad Merrillville to get a replacement phone through my Apple care. The geek squad guy had such a bad attitude and lied to my face. Said he couldn’t replace my phone because they didn’t have the same color. Said that’s what Apple policy is. I told him to call AppleCare so I could hear it for myself he refused. So I left the store called Apple care on my own and they said “ a different color is fine, I don’t know why he said that”. I know it’s fine, I’ve done it before at the Highland store. No problems. But the Merrillville store is horrific!! Terrible service and lots of attitude. Don’t come to work if you don’t want to be there.
- L Smith
I bought a 4k tv a couple yrs ago. Because, I didn’t purchase a extended warranty, they (Best Buy) would not even consider serving my tv. I was forced in a small way to purchase a new one. I’ll admit I didn’t know about OLED. And I like my new purchase. But I won’t forget this treatment
- Malcolm Turner
The employee that helped me told me I wouldnt be able to be seen without an appointment. She then took another person behind me who did not have an appointment and ignored me. Trying to milk the time to wait for somebody who had an appointment. When she realized that nobody was coming she decided to help me. She assumed that my ipad was a normal ipad and told me that I was 10 generations behind.She then started making paperwork for an ipad that I did not have, I have the ipad pro. She gave me the wrong price and was going to charge me for an ipad I did not have that was lower generation than the one that I needed serviced. Awful service. Only after did someone else come and help me out Because she was extremely hard to work with. Bottom line, make an appointment or go to another Geek Squad.
- MYSTIX OFFICIAL
Spoke with Emily on the phone. Though Best Buy/Geek Squad isn't able to fix our TV screen, she directed me to 3 surrounding businesses that may be able to help. Very kind of her to send customers elsewhere when they aren't able to assist.
- Madison Henness
Went there because Apple support told me to make an appointment and then they did nothing. I brought my phone in and they didn’t try to do anything. They just said “your phone is not qualified and there’s nothing you can do besides get a new phone” that’s ridiculous
- Eric S