PMC Computers & Surveillance

I recently took my laptop into a local computer repair shop, and the experience was nothing short of disappointing. From the start, the place seemed unprofessional – it looked run-down and was filled with overpriced refurbished items, clearly targeting elderly customers. But that’s just the beginning. I agreed to have my laptop diagnosed, but was told since it was New Year's Eve, the shop would be operating on a half-day schedule and would not be able to work on my laptop that same day. I left the store, drove home, and within 15 minutes had already ordered a new laptop online. Less than an hour later, I called the shop to cancel the diagnostic and was told that would be fine. I also inquired about data transfer fees for my new laptop since my old one was completely dead. I got the information I needed but decided not to proceed with the transfer. Fast forward to today – I received a voicemail saying I owed a $47.50 diagnostic fee. When I arrived to pick up my laptop, I tried to explain that I had called to cancel the diagnostic, but the staff insisted the fee was still owed. To make matters worse, when I got my laptop, it was in pieces, almost as if they had disassembled it just to show they’d "done something." The scammer then told me he never received a call from me when I asked to cancel but does remember when I asked about transfer questions, weird because it was the same phone call.Starting with saying they completely checked every part of my computer in an hour to feeding off bits of information I gave him, he finished this argument yelling at me the customer, saying he did the diagnosis because I asked for transferring data…… complete joke. By the end he could look me in the eyes after the lies I called him out for. In short, this place is a scam, particularly preying on elderly customers, and I regret not trusting my instincts sooner. Be cautious if you're thinking of using their services.

- Clayton Schenkel

Stopped in without an appointment on an obviously very busy day, but Jennifer took the time to help me through my problem and I now have found my new"go-to" computer place! Looking forward to an ongoing relationship with these good people.

- Sue Cowell

Absolutely amazing service! Everyone was so nice and welcoming. They were able to fix my computer issue in 15-20minutes. 10/10 recommend

- Dannee Bartley

Perfect service, friendly people, other places told me to buy a new laptop. PMC fixed it for an affordable price and fast. Will be going there for all my computer needs from now on. Thanks PMC

- Lori Fuelling

PMC does a great job of monitoring our Common Grace Ministries computers and keeping us running smoothly. They were able to tie in the computers from my home office and keep them monitored to keep all of our data secure and safe from harm. Thanks PMC!!

- Angie Kidd