Flux Computer Repair - Franklin

Absolutely unbelievable. Quoted us “24- 48 at the latest” hours for repair. We had used them before to fix the phone and it took two hours. So I was a little bit surprised when they quoted me 24 hours. They had the part on hand yet. After not hearing anything for 48 hours, we stopped in again to see if it was completed without even looking up our number, the girl employee said it was not completed, but she had an iPad In her hand, and I assumed, she was about to work on it. We came back the next day to see if it was done- and a man said it would be done tomorrow evening at the latest. We came back the next day and it was not done. Every time we went to pick it up, it was not completed, but we also saw them watching shows on their phones and playing games on the computer and doing absolutely no work. After one week, We came to pick it up and it was still not completed so we took the item back. Do not go here! You’ll never get your items serviced. Absolute terrible service. I could see if they were swamped with jobs but they are not. They were sitting on their phones watching a show doing absolutely no work. And they wanted to charge me $140 for the repair. No thank you.

- Sara Copp

Went in to get an iPad screen fixed. After a week they still didn’t have it done. It was supposed to take 2 days. After three days I went and checked on it (twice). Each time I went I saw the employees in the back watching YouTube videos. After seeing them do this for the third time and my iPad still not done I asked for it back. If they say they don’t have a record of me being a customer it’s because after a week I took my iPad back! I’m going somewhere else.

- James C (James C)

Extremely nice and helpful. My headphone jack on my computer needed a quick fix and they fixed it within 15 minutes for no charge. I 100% will recommend them and use them myself whenever I have computer issues

- Cole Markovich

I have good service every time my PC acts up. I am also bringing my steam deck because I stripped one of the screws on the backplate I cannot open it to install my 2 TB sad card into it. I am going to take it in and have Flux do it.

- Christian Reeves

I had an outstanding experience with Flux Computer Repair in Franklin. I built my own PC but it wouldn't post so I brought it to Flux to determine if the CPU or motherboard was bad. They were extremely thorough and even brought in parts from their personal PCs to test. The kept me up to date with the steps they were taking and what they were going to try next. It was looking like a bad motherboard and they were going to help with the RMA process even though I hadn't bought it through them. Before we got to that point they were able to flash the bios in a manner that let the system post with my CPU. They spent well over the time I would have expected for what they charged. Very impressed with their drive to find me a solution. Highly recommend them.

- Jim Bennett