B & M Electronics

Gary and Danny of B & M made an in-home warranty repair on my LG 55” TV. They were courteous, personable, and professional. They handled the TV with care and it works like new again! I’ll remember B & M for my future electronics repair needs.

- Jim Wann

When the first technician came out, they diagnosed my issue as a faulty humidity sensor and heat pump. When they came out a second time, they only replaced my humidity sensor and not the heat pump. After they left, I ran another load and my dryer now stops itself on "load sensing" which is a NEW problem. To make matters worse, I turned on time dry for an hour and a half and it is still not dry. Their work made my unit worse than it was to begin with. While their technicians seemed to be professional (although they failed to fix the issue), their office is anything but. Once they finally received the part that they ordered (keep in mind they didn't order all of the parts they said were messed up the first time), they expected me to be able to drop everything so that their technicians could come out next day (because they expect you to be able to be home 24/7). When I asked to schedule it for the next day after, they were fully booked. Ok, fine. I understand scheduling conflicts. We scheduled my repair the following Friday (10 days in advance)! The day of the repair comes and I have my retired aunt waiting for the repairmen. I eventually called the company because they were no where near on time. It turns out THEY CANCELLED MY APPOINTMENT because someone else with my last name supposedly also had an appointment on the same day in the same town had to cancel their appointment. I don't have a common last name or live in a huge town. None of the people I know of with my last name has done business with them before (and now won't). I'm not saying they were lying, but I am saying I don't believe their story. When trying to figure out a solution, their first suggestion was for me to drop everything again and get it repaired the next business day. NO, it was supposed to be fixed that day, not the next week. I had someone available to let them get to the machine that day, not then next week. Eventually, after several calls, 2 hours having passed, and dealing with a very rude owner, Mort who didn't seem to care about the extremely uncomfortable position he had put me in by his own company's outrageous incompetence, they found technicians to come out to my house. Why is that a problem you ask? Because 2 hours earlier Mort had said they would not fix it that day, so I sent my aunt home. When all of a sudden they had someone to fix it, I then had to abruptly leave work early to get home for the repairmen that showed up 6 hours after they were initially scheduled. Come Monday morning, I will be calling GE for another company to come and actually fix my unit. I will be telling GE that B&M are not to be the people that get sent again, and I will strongly urge GE to blacklist this company from future repairs as there are other similar negative reviews from GE customers about this business.

- Matthew Skaggs

Great service, great people, great company. They were contracted by samsung to fix some problems with a tv I had purchased. Everyone I spoke with on the phone was professional and courteous. As were the techs that came to the house. They were punctual and kept in contact about the repairs. They made sure I was taken care of and that samsung paid for all the work, since the tv was still under it's original warranty. Thank you B & M.

- Craig Wire

Great business took care of my needs and fixed my tv rather quickly. This was my tv before they fixed it.

- Christian Sanders

If 0 stars were possible I would’ve chose that. One of the owners, Burt, yelled at my children and I (in front of other employees at that) and became irate after I was told I would receive a refund and he refused to refund me. he told me to leave my item with them and they would “assess” it and go from there. The lady that attended the front desk was rude on every interaction I had with her and the other owner tried to cheat me out of my money when he finally did decide to “refund” me of $64 when I paid well over $200 to have my item fixed that was never fixed. Absolutely disgusting that the owners choose to run their business this way and treat their customers, women at that the way they do. Save your time and money and take your items and business else where. Absolutely DO NOT RECOMMEND.

- Dominique Morgan