Geek Squad

You call the local geek squad, you get forwarded to a call center where you can't understand the person on the phone, then they tell you they could do something, then tell you a price for it, then tell you they're not authorized to do that work, then tell you that on second thought they can't do it, and then send you to a authorized repair shop anyhow. In other words, if you have anything Google related, skip this step and go to to uBreakiFix. That's where you're going to go Anyhow for warranty work and it's the only place other than Google that can do authorized replacement repair. I just saved you 45 minutes of your life.

- Erik

what’s the point in scheduling an appointment if you can’t get seen until a hour+ later

- Ava Nicole

Had an appointment for my AirPods at 11:20 for which I arrived 5 minutes early. There was a woman ahead of me in line. A Geek Squad employee came up and asked the woman ahead of me if she had an appointment, she did not, but they decided to help her anyway, taking her in my appointment slot. By 11:40, someone finally acknowledged my presence. They grabbed my headphones and took them to the back for their “apple specialist” to look at them. At 12:05 I finally asked how much longer they anticipated for their “diagnostics”. At 12:40 I was finally told that my headphones would have to be shipped in. I’m not sure why I made an appointment to have someone without an appointment take my spot. I’m also not sure why it took an HOUR for “diagnostics” to be run to tell me there was nothing they could do for me and they had to be shipped in anyway.

- Kailey P

The technician was friendly, patient and answered all our questions in a respectful way. We dated ourselves since our home system ran on Vista, so we were due for an upgrade. Recommend this place for help with computer set up for sure, as our experience was great! No problem coming home and starting the All-in-one Dell desktop! Thanks!

- Anne-Marie Blancquaert

Ordered a new charger for my laptop in person on november third. I go in 3 weeks later because now the tracking code doesn’t work anymore. They claimer I hadn’t ordered the charger DESPITE THE GUY WHO ORDERED IT WAS THERE! So after half an hour of them running around trying to find any records, I decide to just send my laptop for repairs. I get a call 2 days later that they needed me to come in with a thumb drive because all my data could get whiped. my only other option was to pay 100$ for them to put it on my own drive. I paid 300$ for a 3 year warranty and they can’t even save my data for me.

- A Guy