CTI

Excellent customer service. But the installers seem to lack some of the basics of their job, and are always in a hurry to get the job done, thus showing the lack of quality of the outcome of the job at hand

- Josh Taylor

If you like spotty internet that goes out every couple of weeks....this is the company for you.

- Shell E

Awful customer service. Routinely finds a reason to not honor ACP and overcharge. Old equipment and just a hassle to deal with. Save your money and go with any other option.

- pltrd

I had CTI for several years. My children told me that the internet connection was slow (I hadn't a clue, just thought it was supposed to be that way). Unfortunately, a hardship fell upon me. I'd already given up cable TV, so the next non-priority to go was the internet. I called late February to ask about a $40 package, only to be told they didn't have one. Ok...so if I want to end services, I needed to call back on the LAST day of the month. At the same time, I was told I would get a call back. We all have gotten busy and forgotten such tasks, I'm sure. To say the least, I forgot to call. So on the first day of the following month, when I called to cancel, I was now told the new statements got sent out. Someone would call me back. By this time, I had been informed by my daughter, that they do, in fact, have a fourth package for $40. A little bit irate, by being lied to, and again, that hardship... I was unable to pay the bill. On April 3, my internet connection was "shut off". Take note of that "shut off". Fast forward to early June. Checking the mail, I received three envelopes from CTI, all postmarked the same day but with different invoice totals. One was a credit that even baffled the employee I was speaking to. Another is a bill for over $400! I call again, short of it is, equipment and 2 months past due. Two? I knew of March, but now they say I owe April. I was "shut off" April 3, meaning I had NO SERVICES. On April 23, they "disconnected" or terminated services. I paid the past due March bill and turned in equipment. Was told I'd get a call back after they listened to prior phone call conversations. Fast forward to August when I get a get a voicemail saying to pay or be disconnected. I'm already disconnected.... Call AGAIN to be given some number to call. What is this number, I ask. Collections, he says. Sixty one or $67 due for that April bill that I received NO SERVICES! Not only that, they knew I wanted to end or "pause" (something they offered if I had made that last day of the month phone call), I never got those "someone will call you back" phone calls on three different instances, and lastly, I never got a late charge/disconnect type bill like I had previously, when late. Services have been disconnected and equipment turned in, why would I go online and go to their site to check my account? Within days I receive a bill dated July 31 from collections for $85.57. CTI, all I have to say is, you have went downhill, fast. Same crew, you said? Whatever. I don't think Adam would have let this happen. BTW, if I could have, I would have given ZERO stars!

- Kristina Sides

So far the internet has been better than the competition, but I’m not very impressed with the installation. The cable has been sitting on the ground for about 4 months now, and I was told that they’d wait til better weather and give me a phone call to set up a day that works best for me to get the cable in the ground. Today they showed up unannounced after it’s been raining all week. I work nights, so the machine/men being in my back yard unscheduled really put a dampener on my sleep schedule. Not to mention my walk way from my car to my house is now a muddy torn up mess, so much for waiting for better weather so they didn’t have to tear up my yard more than necessary. Edit: I had to change my review to 5 stars for the customer service. After seeing my review, I received a phone call from Bobbie who understood where my frustrations came from, and provided solutions. Thanks to Bobbie, and the crew that came and fixed the spots in my yard.

- Devan