uBreakiFix - Phone and Computer Repair
+1 815-230-6544
Business Hours
Business Overview
uBreakiFix offers phone and computer repair services, and some customers have positive experiences with the staff's knowledge and service. The business repairs a variety of devices, including phones and potentially computers. However, some customers have reported issues with the quality of service and repairs.
Services Offered
Most Recent Reviews
The customer service at the store was phenomenal. They did everything they could to make it the best experience possible. Especially during the holidays, but the insurance had a lot to be desired. I had my phone with the parts on hand and we could have had it all fixed within a few hours, but the insurance gave me the run.Around and now i'm without a phone for 3 days
- Zach deany
After doing some research and calling around a laundry list of stores, I finally found one that has parts ready to go for a Google pixel I called at 1:30 p.m. and talked to the lovely. I was told it would take a couple hours to get my phone fixed if I made it by 4:00. She just wanted me to stop in to see exactly which model I had. I made it there around 2:30 ish I had a pleasant conversation with Jeanette. In the meantime, she looked at my IMEI and was able to confirm that she had the correct part in. She went over the cost and what all I should expect. I then paid for the phone and was out the door at around 2:57 she told me to give her about 2 hours then she will be giving me a call. Literally received a call less than an hour at 3:52 p.m. to come pick up my phone I can't thank her enough. She saved my day. I thought I was going to have to drop my phone at the store wait for a screen to be delivered. No no no this wasn't the situation. Whatever this store decides to do in the future Make sure you always keep this lady on your team. She deserves a raise her own store all of the above. She is very professional and is a woman of her word
- Jerod Doss
Took my old Xbox 360 in for repair. I had a suspicion that the console was fried; but liked having the second opinion. The team tested the console and confirmed the diagnosis. In the end the company is able to accept broken products to recycle them correctly. I will keep them in mind for future repairs.
- Scott
The staff was very knowledgeable and were able to assist with all stages of my phone repair. I was able to resolve my phone issues with brand new OEM parts and my phone is like new! I couldn't recommend this location more!
- Chaz *
I came here twice before with my computer. It has been crashing several times a day and i constantly have to restart it in order to use it for usually less than 20 minutes before another crash. the first time i brought it in, the employees were professional, i explained the issue and showed pictures of the error messages stating i needed to reinstall windows. they kept my computer for about a week, i started calling once a day after several days to get a progress report. when it was finally my computer's turn, they apparently couldn't replicate the issue and still charged me for doing what i assume to be nothing since my computer was in the exact same state when i got it back. because of this, i called a friend of mine who fixes computers in canada and asked him to help me out. obviously i wasn't going to make him fly here just to fix my computer, but he had me remove the back plate on a video call only to discover that the fan was completely clogged with cat hair. im not sure if that was causing the crashing, but i don't thing that a clogged fan would be helpful. i returned and explained what had happened on my previous visit as well as telling them about the error again. instead of being professional, they spoke to me as if i had just crawled out of a cave and never touched a computer until yesterday. i didn't want to be rude so i just asked them to reinstall windows, wipe the system, and clean the interior. they did waive the tune-up fee as an apology for what happened before, but when i got it back today, all they had done was clean it. the cat hair is gone at least, but they didn't reinstall windows or even wipe the system for that matter. EVEN AFTER sarcastically telling me "you probably need to reinstall windows then." the very first thing my computer did once i logged in was crash. this just really rubs me the wrong way, i feel disrespected and cheated. it'd be cheaper and less humiliating for me to just buy a new computer at this point. i definitely learned my lesson though, i won't be swindled by this company again.
- Lukas Mitchell