Office Depot Tech Services

Terrible customer service, the General Manager, a female with light brown hair & glasses. Had an attitude, was extremely rude. I came in to make copies then scan/ fax some documents. I asked her for help, she was very rude and basically gave me a card to follow instructions. Walked away only to chit chat with an employee and just stood there doing absolutely nothing. I asked her if she was the Manager and she responded she was the Gm. I let her know her customer service skills were very basic and horrible as she rolled her eyes but kept quiet. Corporate needs to change this, look at reviews about her, too many complaints. You lost my business, the Downers Grove location has exceptional customer service.

- D Sbragia

If you need tech products or help/support with them... This is the right place to go. Geek Squad on site, too. Very helpful associates will take time to answer your questions and offer suggestions on prospective purchases or questions on your currently owned products.

- John Doe

Have done business with OfficeMax / Office Depot for a couple of decades. There printing service is extremely helpful to a business owner - I am always amazed at the diversity of print options and the speed / quality / price they can deliver. We have bought at least four laptops from this location and at least four printer/scanner/fax units over the last 8 years for three different business. Always very happy with the customer service!

- Chas Raleigh

Great store. I don’t normally shop at Office Depot/Max, but will definitely do more for my business going forward. I recently bought 2 items that sadly had issues and I was dreading trying to return them since sadly I opened one item and tossed the packaging on garbage day before inspecting things. Thankfully there were absolutely zero hassles! Employee ID on receipt 964369 was very nice and helpful. Thank you

- Jonathan Bass

I purchased lamination for larger sheets, 3 of the 7 sheets came back with deep creases through them which I was not advised about and noticed when I got home. I called the manager to see what they could do. She told me that because I signed the disclaimer, and there was nothing they would do to rectify this issue. I advised the disclaimer was for damage from materials used in the heating process, not issues from their work. She then reluctantly agreed to charge me half price to do additional lamination, which I was not pleased about having to pay but her response was that this was a courtesy on their part and that she could charge me full price. It took me 5 hours to redraw the sheets to be laminated. I dropped off the new sheets and when I came back to pick them up, I asked for a copy of the disclaimer. Even though she had my file in her hand, she refused. I clarified that she could not copy of a form which had my signature? Her reply was, "What does it matter, we are not charging you for the sheets." I said, yes you are, in which she flipped the bag with her finger and said, "Just take them." The manager I dealt with was unprofessional and had an attitude, she was rude! And I can't help but to wonder why she blamed me for their mistakes, until I asked to read the disclaimer to confirm their shoddy work was not covered under it? I will have work done at Office Depot again.

- Rose Reaves