Mundelein Computer Guy

I've been waiting for almost 6 months and still haven't gotten my tablet back. It was just the charging port and he said the part would be there within the week. It shouldn't take 6 months to fix a little hole, I should have just bought another one then

- Sonny Escobar

I brought my gaming PC in on 11/18 with some software and hardware issues. I was getting a driver error on startup as well as my CPU fan not registering as working (fan on, but pc says at 0rpm). The older gentleman whom I dropped it off with did not give me any info of when I would be contacted for a time estimate or price quote. I asked if I'd be given a call sometime the next day and he said yes. That was the first red flag, but I had been here years prior and had a good experience so I didn't think much of it. 11/19 Heard nothing from them. I called around 4pm to get an update. I was told they had been busy and were "just getting to it now" and they would call me that night or the next day for an update. 11/20 Still no call from them. I tried calling around 4pm and got no answer. I left a voicemail asking for a call or text with an update. 11/21 Still no call from them. I called again. I was told by the same man that they were with a customer and asked if they could call/text me in 15 minutes. I said fine. 45 minutes later and still nothing. I called again and was met with a voicemail. At this point, I texted their number saying I would be coming the next morning when they open to pick up my pc, fixed or not. 11/22 My mom and I went together right after they opened. The same man whom I dropped my pc off with greeted us. I told him I wanted my computer back and in few words said "but the technician is working on it so I can't". We asked when he would be in, he said he didn't know. This is when we started hearing footsteps upstairs. My mom questioned who it was and if it was the technician. The man said that the technician "needed to shower first" and then he'd be with us. By the way, the bathroom with the shower is right next to the main lobby, so we heard everything!!!!! While we waited for about 20 minutes for anyone to come back and speak to us, another customer walks in and what do you know? He's having the same issues!! Dropped off his computer "last Friday" and hasn't heard back at all. Seems like this is a regular issue for them. FINALLY the technician comes out of the bathroom. I tell him I want my PC back and he tries to tell me that it was fixed anyway. I said I didn't care and wanted it back. Not once did I receive a call about a diagnosis or quote. Once he handed it back to me, my mom and I left. I will never go here again. This used to be a great place for quick and helpful service but something changed in the last few years. Once home, I wanted to make sure everything was okay. Thankfully, the error was gone, but I'm still have CPU fan issues. I also checked my system logs, they never even turned on my PC until 11/21 at 11pm!!!!!!! So all that "just getting to it" was a blatant lie. It sat there for 3 days collecting dust and I was being told that they were working on it. Do not bring your devices here. Software was downloaded without my knowledge or consent. Will be bringing my PC to a reputable place to make sure nothing was tampered with. AND to fix my CPU fan since that wasn't done.

- Jasmine Ferrari

Brought my PC there a few weeks ago and now no one is picking up my calls or answering my texts. Since this is the closest tech repair store to me and it is still pretty far away, I haven’t been able to visit the store to ask.

- coleman pandolfion

I have left lots of devices there and never have I ever got a call back or a call answering. If communication if what u are looking for this is a terrible place. Not to mention they take MULTIPLE weeks to get anything done big or small. I've called over 20 times in a week and still nothing. I wouldn't trust this place unless u have no problem leaving Your devices for weeks on end without any communication.

- Celeste Mejia

Very bad business. Called 6 Times to get an update on phone I left for 2 days for a simple software fix. And nothing. Went in person and “assistant” is no help. Phone was never looked at. Never got a time estimate. Never was told person who fixes phones wasn’t even in working.

- Ed