Computer Concepts USA, Inc.

I owe a huge thank you to Lori. She went out of her way to help me and made what was a very stressful situation for me go as smoothly as possible and helped me resolve it quickly. She was kind, patient, saved me hundreds of dollars, and had the best and quickest communication I have ever received with any type of customer service. I felt like I could trust her to do what she needed to do and that she would have my back with helping me out. I would confidently recommend Lori to anyone. Thank you so much!

- emma zagaiski

Most comments probably boil down to "that's what they are supposed to do." You know, fix broken computers, upgrade equipment, or supply the best in software. But Computer Concepts and Lori do so much more. They take the time to explain what they are doing and why in words that people like me can understand. They don't simply tell me what to do or what I need. They help me make an informed decision. But they go even further. When my brother in law got caught in a scam, Lori and Computer Concepts got him out. When my system crashed, there they were. A word about pricing: these services are not cheap...they are fair but not cheap. If you want cheap, there are dozens of places waiting for your business. But if you want outstanding service backed by competent, dedicated, honest people, if you want peace of mind that the integrity and reliability of your systems are in safe hands, then look no further than Computer Concepts USA.

- Jon Grand

Lori was referred by a friend of a friend. After a first pleasant encounter with her assigned technician, it was all downhill. No follow up on phase II within the originally agreed timeframe was followed by several condescending emails. I am absolutely shocked how poor the customer service was. Tacit or implied excuses was all I got from her. It was clear to me that she didn’t understand who the client was and didn’t really care if she had me as a client or not. Be very careful before you engage her.

- Michael Henn

By chance and through word of mouth, I was referred to Computer Concepts USA. After speaking with Lori, who I had never met, I entrusted my computer to her. She and her team worked diligently to bring my computer back to working order. I have now used Lori's services twice and, without hesitation, will recommend her to anyone who needs help to restore their computer .

- Jane Jones

Lori is exceptionally responsive and capable of solving all of my computer issues. She is very busy but tries to fit in everyone in a timely manner. I have had many other people work on my computers over the years, but now I wait until Lori has time to work on them. Lori gives me suggestions of time and cost savers. She has set up a remote capability for me so many times it's a simple log-in.

- Bobbi Roe