uBreakiFix - Phone and Computer Repair

First of all, I want to express that the man at the Geneva Commons uBreakiFix was polite, helpful, and professional, and I want to thank him for showing care to a less than satisfied customer. I went into uBreakiFix today to get my iPhone’s charging port cleaned from lint. In the past, I know uBreakiFix used to offer this service for free— Whenever I would use it, employees would typically have my phone cleaned in 5 minutes. I was not surprised that there was a fee associated with this service now, but I was surprised that the fee is $30! I told the cashier that I found this price too steep and would choose not to have my phone cleaned by uBreakiFix. I could justify a much lower rate, but going from a free service to $30 is completely unreasonable. I had also asked if there were any lightning port chargers available at the Geneva store. I purchased one that was recommended to me, and was told it worked very well. More disappointment came when I plugged it into my car, and my phone would not charge. When I got home, I tested it in our usual charging outlet as well. Still no charge. My older apple brand charger will charge my phone, though (photos attached). Now, perhaps the uBreakiFix charger that was recommended to me would charge my phone if the charging port were cleaned out, however it seems unreasonable that I would have to pay a $30 cleaning fee on top of the $25 for a new charger in order to get my phone to charge properly. I will be going in for a refund later this week. I realize that this $30 cleaning policy is out of every day employees’ control, but had it not been in place, I would have left uBreakiFix much more satisfied and willing to recommend it to friends.

- Thano Prokos

Maurico was great. He was very knowledgeable and super fast with the fix. He even was able to come early for my at home repair. I'd definitely recommend this service after working with him. Great job, thank you.

- alejandro graciano

Jonathan C. stayed way beyond his scheduled shift just to make sure my phone was fixed into my liking and everything was transferred over properly to my new phone... He was absolutely amazing and was so tenacious in making sure I was completely satisfied... I would absolutely come to this location again for any assistance with repairs on all my devices. In addition, Henry was of great assistance as well... I have head service done with him before at Geek Squad and was very pleasantly. Surprised to see him at this location. He is a very smart individual and has great customer service as well.

- Jo Capitani

Mauricio did a fantastic job. He communicated his ETA, was prompt in arrival, and had my phone fixed in less than 30 minutes. Highly recommended!

- Justin Mescher

I had a great experience with this business when I scheduled a iPhone screen repair through Asurion equipment coverage. Jose arrived right on time for an at-home repair. I let him know that I might need to leave and go pick up my kids from school at a certain time so I would need to leave and come back during the repair if he wasn’t finished. Either way I would have been totally fine with, but he ended up finishing the repair exactly 2 minutes before I had to leave to pick up the kids. I would 100% recommend this service to anyone in need of a screen repair. The convenience of having them come to your home is unmatched and Jose’s excellent communication and friendly manner was an added bonus.

- Kelly Casson