Business Hours
Business Overview
Direct Repair is a computer repair shop located in Chicago that provides various tech services. Customers report positive experiences with laptop and computer repairs, along with efficient turnaround times and reasonable prices. However, some customers have reported negative experiences with the business's online sales.
Services Offered
Most Recent Reviews
After writing off my laptop as broken beyond repair and assuming I'd have to get a new one, Direct Repair gave it a new lease on life and saved my from spending god knows how much on a new one. They replaced the keyboard when it wasn't functioning and swapped out the damaged USB ports. The thing works as good as new now.
- Paul Zee-Cheng
I’m not sure about their physical store, but they are horrible sellers on EBay. I bought a grill cover, only to realize I no longer need it. After returning, they only gave a 50% refund because it was missing its cardboard box. The box had been damaged on the way to me. After messaging and explaining this to them, they sent me an arrogant message along the lines of “well why didn’t you send back the box? Did you burn it in your pizza oven?” Very condescending and unethical behavior. I wouldn’t support this business!
- Rishi Dhir
Nicest guys, but they have decided to concentrate on computers and laptops as of September 2024 they are no longer working on cell phones. If my laptop needs service, I would come here in a minute .
- Carolyn Pomykala
I had put off fixing my personal computer for over two years because of the anticipated cost and the time that it would take to get the job done. I am beyond happy that I was able to find this place!!! My Dell computer was not charging, I was able to give them a call and explain the problem. Not only were they able to identify it and provide a lower than expected quote, when I brought my computer in, they were able to fix it within 2 hours!!! They have many of the parts on site. This place is a hidden gem, if you are reading this I would highly recommend giving them a call...... They are all very nice to speak with and knowledgeable as well..... Thank you very much guys !!!
- Evan Young
Give Direct Repair Business Over the Chain Repair Companies! I got my phone repaired at direct repair about a month and a half ago and have had no problems. I went to direct repair after the large phone repair chain claimed they couldn't order a screen for my phone that is less than one year old (S22 Ultra). Direct Repair had no issues ordering the part and I had the phone fixed in a little over two hours. They also helped iterate to my phone insurance company that my phone was significantly damaged (which it was) and I got my claim approved. I would highly recommend going here!
- Brendan Holland