Geek Squad

I would give them 0 starts if I could. They are a whole bunch of scammers. I have been paying for the membership for 2 years / $179.99 each year. Never made a claim and when I went to the store to fix the VR they told me it was under last year membership and won't be covered. Hours and hours on the phone with Geek Squard trying to understand why the membership was split. Never got a clear response or a solution.

- Katia S (Katia)

"Best Buy Total Care" and "Geek Squad" is a incompetent fraudulent company that hires unprofessional third parties reported by the Best Business Bureau to install/ work and diagnose your electronics. In my experience i had four miss appointments with no call/show to come and diagnose my security cameras, never did a technician called to let me know that they where not coming, so here i am in my 6-8 hour window waiting for nobody to show up followed by an hour PLUS on the phone to get reschedule. When i finally had a technician come over the house to check the cameras, he told me that one of the cameras itself wasnt working i needed to contact Best Buy to get another camera, "ok like if I didn't know that" ..and the technician just left. So another hour and half on the phone getting transferred from Indian personal that could barely speak English to a other Indian personal that can barely speak English. They tried to give me another camera that was a TOTAL different brand, trying to convince me that it wil work With mines, when mines are hard wired 4K and the ones he tried to convince me to take where wireless and 1080P. Then i got transferred again and 40 minutes later the called got hunged up.

- Danny T

I visited Geek Squad in Burbank, Il and my experience was bad. A (young Hispanic-lady) at the service counter told me: Her technicians cannot service my MacBook Air computer because it is too old. This young-lady did not even look at my computer thoroughly and it appears : She did not know anything about diagnosing computers...I had to drive to "Micro-Center " in Westmont, Il to receive knowledgeable computer technicians to restore my computer.

- Thea Wall

I would give a 0 if I could. After my brand new fridge broke down, I contacted geek squad to schedule a repair. The customer rep told me she couldn’t schedule an appointment for me because they were completely booked for 3 MONTHS! What a joke! Then I asked to speak with a supervisor, and she put me on hold for 45 minutes. If that wasn’t enough the rep came back and said the supervisor said she can’t do anything about it we need to transfer the call the special tasks. *Punch line* I had to wait an additional 35 minutes for someone to get on the line. Their service is absolutely absurd. Who’s going to wait more than 3 months for a repair?! Advice: go to SEARS for warranty on your appliances. Heck just shop there for your appliances while your at it. Rather than waiting months for a repair appointment!

- Lulu Shuaib

Was told by the Individual who set my appointment that they would be able to retrieve some video footage from my dashcam. Drove over 1hr just to be told that they could not retrieve video footage from my dashcam but the next option was for me to transfer everything from my cam to a disk, but also was told it would take 4 to 5 days to do it. Very disappointed and highly frustrated with geek squad

- Fred Brown