Total Techs IT LLC

So glad to have found this company. I took my computer to be repaired to the Geek Squad and was hit with nothing but high pressure sales and services. Decided to go elsewhere and so happy I did. The folks at Total Techs were so polite, and helpful and my computer was up and running like new the next day. Thanks so much to them. I would highly recommend them. And if ever I should need help with my desktop again they will be the ones I call. 5 Stars.

- cory nixon

Jace is such a good guy! Thank you so much for getting me back online and ready to work! I’m very glad to have found you! I’ll definitely share and hope to bring you new business!!

- Janelle Dallolio

I have been using Total Tech for several years now. Throughout this time, I have been a loyal customer and have helped support their growing business. We have relied on them for all of our home and business security camera installations, as well as for business IT support. Initially, they were amazing—they showed up when they said they would and were fair with their pricing. Unfortunately, that is no longer the case. One of our cameras went down, and Kevin, the owner of Total Techs, sent a technician to fix it. The technician needed to log in to adjust the settings. Although he was given the correct password, he repeatedly entered it incorrectly. After about two hours of trying to figure it out, he finally managed to get in after my wife entered the password for him. He fixed everything but then charged us $400 for his time. We didn’t think this was fair, but we paid it. About eight months later, we needed additional cameras installed at our office. I had Kevin come over to review what we wanted so he could prepare an estimate. Part of the estimate included swapping out some of the old cameras that he had originally installed and installing new ones. When I received the estimate, I was shocked by the price—it was three times the amount of the original camera installation done two years ago. After reviewing the estimate, I noticed that he was going to double charge me for installing cameras that were already there. I expected to be charged for labor to swap the cameras, but not for the full price of running wires and installing new cameras, which was just one of several issues I found on the estimate. I spoke with Kevin and asked him to review the estimate again, discussing the discrepancies I was concerned about. He agreed that it wouldn’t be fair or right and said he would fix the estimate and resend it. After about a week, I hadn’t received the revised estimate, so I called to follow up. He mentioned he had been really busy but would send it right away. By the end of the day, I did receive the new estimate, which was a fair price. However, when I called to schedule the work, he would not answer the phone. He sent a message saying he would call me back, but I never heard from him. I waited a few days and still received no response, so I called again and got an auto-reply saying he couldn’t talk and to please text. I texted him but still received no reply. I attempted to contact him three more times over the span of a month with no success. It’s not right or fair to be double charged for services they aren't providing. The lack of transparency is disappointing. *** Their response is very misleading. There should not have been a significant delay with the password issue, as I provided the correct password from the beginning. Additionally, their claims about the pricing being fair do not align with what was discussed with Kevin, the owner of Total Techs. I feel they are not being honest about the quality of service provided. I expected transparency and accountability, and it’s disappointing to see such a lack of honesty. I hope they can reflect on how they communicate with clients moving forward.

- Josh

Jace was so easy to work with and was extremely professional. He found the problem with my monitors not working right away and had them up and running within minutes. Thank you!

- Beth Ruhter

Great service! Very knowledgeable and friendly. Price was reasonable and very worth it. Definitely will use them again.

- Karleen Aslett