Business Overview
EL-Gene TV & Appliance is a local shop offering computer repair. The reviews show that they seem to have a mixed reputation. A customer rented a computer from them and the shop seemed unable to fix it and the price was triple what the value of the computer was. Some customers have had positive experiences, mentioning that the service was helpful. Others say their communication and efficiency weren't great, or that their computer was double what they had been originally told.
Services Offered
Most Recent Reviews
Strongly do not recommend coming here for computer repairs. I took my laptop in for a small repair, they first quoted me a week and a reasonable price to fix it. I called back in a week and they told me it would be another week. Long story short it took close to six weeks (during midterms). They never called to update me, I was always the one calling for an update. Not to mention when I did finally get my laptop it was double what they originally quoted me. There was a strong lack of communication, and lack of knowledge on how to actually repair my laptop efficiently. Overall, very displeased with the service I received.
- Parker Moore
Got Scammed!!! Took my computer in because it had a hard drive issue that I caused. Eventually they came back and said they couldn't fix the hard drive so they got me a new one and replaced it. They gave the old one back to me. This was 2 years ago. I recently got a hard drive dock and decided to just try the drive in it. It gave me access to all of my old information and allowed me to reformat it.... These guys do not know what they are doing at least with computers. Don't use them.
- Calvin G
I rented to own a computer that I found out later was worth about $300.00, and I paid them $900.00 over a year period. The computer I got was nice, but had a small flaw which they said could not be fixed, unless i could prove it was happening. This is absurd. If you take your car to a mechanic and tell them it is making strange sounds, they will run a diagnostic on it, find the problem and fix it, even if the car is not making the sound at the time of the repair. The same is true of computers. You don't need to demonstrate the problem, in order for the repair people to fix it. You just need to describe the problem, and then they will open the machine up, and find the issue. My personal opinion is that these folks do not have the skills necessary to do real, involved computer repairs, only light stuff like virus cleaning and minor cosmetic repair. If you want to rent a computer from these guys, I suggest that you rent it for one month, then take it to a computer expert for a diagnostic. then, if the expert finds something, take the computer and the diagnosis to El gene's and have them repair it, or issue you a refund. I paid three times what my computer was worth and got virtually no support from them. Once, they even gave me a lesser computer, rather than fixing the one I really wanted and then had the nerve to charge me the same rent, for the less advanced computer. This is what i call a "Mom and Pop" place, and instead of trying to help or solve your problem, they get offended when you mention the issue to anyone in public, as if YOU are the one who is in the wrong. I say, buy a new computer and don't waste your time on rentals, you will enjoy the new computer much more.
- Appolo Geticks
These guys are fantastic, they really know their stuff. I have a small business, and I needed help with a network problem fast!! They were there within the hour and solved my problem at a VERY reasonable fee. Thanks El Genes! I was back up and running the same day...You are AWESOME!!
- MD Arthrex
Over the years I have purchased several items from El-Gene's and have always been pleased with their service. Whether on phone or in person I'm always treated with respect and kindness.
- Izzaboe