Business Hours
Business Overview
Geek Squad in Coeur d'Alene, ID provides computer repair services and support through Best Buy. Customers report mixed experiences, with some praising helpful staff and straightforward pricing. Others have cited issues with customer service, appointment scheduling, and perceived pressure to purchase memberships.
Services Offered
Most Recent Reviews
Woke up and my laptop wouldn't turn on, as a buisness owner, this was catastrophic. Went into bestbuy and Sam was a life saver. Not only was he extremely helpful, he figured out the proble., fixed it and helped us for the future!!!
- Kim Hanna
Incredibly slow when it comes to purchasing products. They’ll help you out, treat you right, then leave you out to dry in a 8 person line with one cashier. Unfortunately it’s a great store until you have to buy an item.
- Joshua Monteith
I walked in ready to be hassled, but they were very straightforward with pricing and were more than willing to help me with any questions about the process! Real nice guys, thanks again
- Ashley Rogers
Chatted online with them first and was told it was a $39.99 service fee plus the price of the software. When we took it in to the store the only option told to us was a 179.99 a year membership fee, no other options or the fact that you don't need a membership was told to us.
- Ali K
I have never met a group of people more rude. That is the most direct reason for the review. The second is their system for appointments is a joke. When I made my appointment online, I had to correct the website three different times as it kept trying to book the appointment in Seattle, though we live in Idaho. Finally, I was told by the “success page” I had booked it for a Friday at 10:40 AM. When I arrived at the store to check in, I didn’t get, “oh, dear, we might have a problem.” The man behind the counter said “I got two guys telling me the have 10:40, what’s your name?” “Nope, not in my system, you must have made it at another store.” He didn’t even try to find a solution. He didn’t say, “man, that’s frustrating”, he didn’t say, “let me help this gentleman and see if we can fit you in somehow.” Were this isolated, that would be one thing, but it’s not. With two notable exceptions, the entire Coeur d’Alene store is dismissive and rude. As a result, I never enter another Best Buy. I will never buy from them online. So, the $10,000 I spent there in the last 18 months goes elsewhere.
- Todd Herman