Geek Squad

even if you have an appointment, expect to wait 20-30 minute before your appointment can be completed! there got to be a long line and my service continually got interrupted because the guy had to set up appointments for people who didn’t have one! also, they told me it would be 3-4 hours max to repair my phone screen. in total it was more than 24! do not plan on getting your phone back the same day! not necessarily the biggest issue but definitely a nuisance. i chose here because apple care said they would cover it, but i would definitely not recommend. the people are nice but the whole thing is very disorganized and time consuming.

- Sam Sumpter

After going into the Nampa location with my sons phone and being told on Saturday they couldn’t repair the phone until Sunday, it would be covered under the warranty, receiving a phone call from the Nampa store Sunday morning stating the one employee that was “apple certified” was not actually going to be in to work until Monday. We decided to make an appointment in Boise. I made the appointment, called the store, was told that yes the repair should be covered under the warranty. I received a call from Darrian who was very understanding to the situation that my son needing to get the phone repaired under warranty and needing to leave to go back out of state so it would need done today and it would happen. I explained what happened in nampa the day before hoping to speed up some of the diagnostic tests and what not that would need to happen. He told me that no, “although they are good guys- they don’t know how it works and it would probably cost me about $300”. We deciding to continue and go in to see if after seeing it they would come to the same conclusion that they did in Nampa. After arriving at the store and meeting Darrian he looked at the phone, took it to the back. Came back out stating that it wouldn’t be covered because there was “physical damage” to the screen. My son informed him there was no damage to the screen it was the screen protector that had the minuscule chip on the corner. Darrian agreed and stated yes in that case there was no damage but they would need to do further diagnostic tests. He walked in the back again. After coming back out he informed me that there were three “points of impact” to the screen and it wouldn’t be covered under the warranty. There is the aforementioned chip to the screen protector, one other even smaller more towards the top of the screen, and a small black dot in the left hand side of the screen where the display stopped all the way across the phone. (It’s basically a white screen the bottom 1/3 of the screen) He is claiming that as a point of impact although there is no actual physical damage to my sons phone. He then informed me it would be $330 to proceed with a repair. I asked why they would charge me but the store in nampa won’t be charging me? He said it was because they just simply do not know what they are doing there but he would be talking to his manager as he is the manager for them as well to make sure they are following the proper procedures. Ok however that isn’t my problem. Why am I being charged for it? He said he can’t just give away a $330 repair but would talk to his manager. Asked me how I wanted to proceed. I told him I wanted to go ahead with the repair as I didn’t feel like I had a choice at that point. He started taking my information. He then told me due to Apple’s warranty policy if after I pay the quoted $330, if they find other damages when they start the repair they will have to fix them as well and of course those will cost even more. So I said “I’m going to pay you $330, and could potentially end up paying even more when we come to pick it up?” He stated that yes but it wouldn’t exceed $700. I started crying. Sitting in Best Buy I was visibly crying at that point. Darrien laughed and said “thanks for not shooting the messenger”. As I was giving him my information to finish my son stated to me that he was fine with his phone. After feeling like Darrien exploited the time sensitive situation and making me feel completely incompetent. We told him no we wouldn’t be getting it fixed there. The two small chips to his screen protector could have happened at any time and don’t define any actual impact to the screen. Had we taken the screen protector off before going in I feel as though he would have came up with something else to charge us for. After working in brick and mortar retail for almost 15 years and having over 20 years in customer service Darrien isn’t qualified to speak to any person let alone be a repair sales person for people in a vulnerable situation. If the manager speaks to anyone it should be him and their HR to have him let go.

- Randi Hester

Needed a dashcam hardwired, local place quoted me >$300. Called bestbuy and they both front and rear dashcam for only $100. Great price, professional job, easy to schedule an appointment.

- Joni

The customer service was terrible and the personal who "helped" me with my computer was rude and dismissive. Wouldn't recommend buying electronics here if you're looking for a place who will fix them when they inevitably stop working after a month. Wish zero stars was an option!

- Bridget Kelley

I took my laptop in because it wouldn't charge, and they told me it would be almost $500 to fix it. They plugged it into their C charger, and it wouldn't charge. They told me they would have to send it off, and I would need to leave a deposit that is non refundable. I went and got a second opinion, and it turns out I just needed a different charger. $30. They were wonderful people and super nice. But I wish they had a little bit more knowledge. This could have cost me weeks of time and lots of money.

- Rachel Tews