Geek Squad

Terrible service. Took them over 4 months to fix my dryer. Each time they came out to fix, they had internal issues-technician did not know how to fix, did not have the right tool, did not have the right part, finally made the decision to replace. Being the dryer was located in a vacation rental, I had to rent a dryer for my guests. The rental costs were $759.11. They refused to cover this cost for me. Their Executive Resolution Specilist Katy was not very responsive too. I had to keep calling her, leaving voice mails and emails- completely ignored me. She does not understand the meaning of good customer service. Now my only recourse is to take them to Small Claims Court. I told them I would do this and they don't care. Too bad when they get so big customer care does not exist.

- David Arita

Best Buy's Total Tech, which includes their Geek Squad, is the "best buy" on the planet. Tech is evolving at such a fast pace that I can no longer keep up. But when I am hopelessly mired in the "newest and most confusing," the Geek Squad people talk me down off the ledge. I'm forever grateful!

- Deborah Scott

First time using Greek squad and will never go to them again. Do not bring your iPhone for an apple repair. Just go to apple directly. They are limited with oem apple parts on hand. Dominic the geek squad rep, offered to have my phone sent to apple for the repair. Less than 5 minutes, he came back to inform me it’s best to go to apple. Should’ve just took my phone to apple instead of wasting time.

- V Kounhavong

Worst Geek Squad I have ever dealt with! If I could give it zero stars I would! I I set up an appointment to drop off my computer. At drop-off (a Monday) for data recovery, I was told it would be ready in two days and I would get a call. On Thursday after not receiving a call, I called only to be told the work had not even been started yet and it would be ready on Saturday. I received no call on Saturday, so I called on Sunday, and it was "ready for pickup." I go to the store and was told everything was transferred. I get home and none of the information was transferred. So not only was their customer service terrible, their performance was even worse! I could have taken the bad customer service if only the job had been done. I already had trepidations about Best Buy and their Geek Squad in general, but this was the final straw. I will add though, this service is about par for the course for most businesses in Hawaii.

- GREGORY

yup, don't waste your time, I wasted a whole hour, after wasting time making an appointment and driving down there. Iphone battery shot, they of course don't have the battery in stock. Or they are just incompetent ... She told me I could upgrade my phone... Avoid best buy and find an apple store. Would have been better if they just could have told me they didn't have a battery in stock over the phone ... Apple was a dollar cheaper and did it with no appointment.

- Eric Potter