Geek Squad

I dropped my laptop off for a cracked screen and waited two weeks for repair. They said they were going to call and let me know when it’s done. I waited for over two weeks and no call. I decided to go up there today because of the long wait and found out that they couldn’t fix the laptop, so they gave me store credit for a new laptop, which is fine, but the communication to the customer needs to be better. They also didn’t ask if I needed any files backed up before we sent the files out, so now I’m out of luck for my school work that was on the laptop.

- Donnie B.

A complete waste of time. In store staff said it could be the charger port and had to be sent away because the only way to fix that is with soldering. Once in Kentucky they advised the entire motherboard needed to be replaced because they couldn't just replace the port. There was nothing wrong with the motherboard, it was just the plcharger and the replacement motherboard would cost $740. The computer only cost $550 when it was purchased brand new 14 months ago. I did not get my deposit back. A complete waste of time and money for overpriced services. Took too long to get the computer to the center for diagnostic and back.

- Noreen Headley

I made a reservation to have my laptop serviced. The reservation was for 8pm.. I was greeted as soon as I walked up to check in. The agent, Steven, was finishing with another customer. Steven addressed the issue with my laptop. He explained everything he was doing. He completed the correction needed and then presented a written summary of work done. There was no charge since I have the protection plan. From the time I arrived at 7:55 PM for the reservation until the work completed, I was back in my car leaving with my laptop AT 8:24 PM. Steven, the agent provided good service and finished with a written summary. He was very customer friendly. Mike

- Mike Miller

Went there and they know barley anything about computers, couldn't give me any answers and gave me the wrong advise. It seems like the geek squad there are really middle men, they send it out to people who know real information about computers and they make a profit by playing the middle person. So your being charged extra then what it cost. Also the service stinks, I waited 30 minutes the only one in line, while they talked and laughed in back room.

- Atlanta Filmmakers League

Their staff and service is always top of the line, they always greet you upon entering the store and makes sure all of your needs are met. Best Buy will always be my #1

- Nelda Mcmillan