Geek Squad

I had an unpleasant experience with customer service persona by the name Jordan and ,at geek squad at Best Buy on presidential .The representatives were not attentive at all, making me feel ignored and undervalued. My questions were met with vague responses, and They were not attentive or helpful at all !! The lack of professionalism and Communication was frustrating. Overall, I left feeling disappointed and would not recommend their services based on this experience.

- Khaliysa Rice

Very nice only thing is they way behind..Took almost a month to get washer delivered but they were very nice it’s a great washer. Covid slowing a lot of things down. Very nice washer love it they brought it all the way up to the top apartment building. They do not take old one though.

- Tanya Vargas

Bought the yearly package and can never get an answer on the phone or assistance. Never buy the yearly geek squad protection plan. Definitely not worth. I may have to get someone else to assistance in setting up my network. Its been 45 minutes on the phone as of now.

- Jeffrey Horne

My wife and I purchased lorex security camera from with hope of the geek squad installing them.We wait a week and a half for them to come out.When the two vans showed up I was excited.As soon a the large guy got out I told my wife we in trouble.Well as soon as he walked in the room and saw the camera box he said OMG they’re wired! Then he came up with every excuse on why the couldn’t install them.So needless to say our system didn’t get installed.Listen,if you purchase anything from bestbuy no need in getting geek squad to do it.They wanted me to go witless but I was like I’m not paying you $400 to install wireless cameras I can do that

- Zachary Morant

There services were good & I didn’t have to pay too much I have an iPhone 11 only pay $29.00 USD for a screen repair with my Apple care + premium But only giving 3 star Because 2 Pentalobe screws were missing after repair now I feel like my phone is more delicate now

- RpG CiPs