uBreakiFix - Phone and Computer Repair

Went to this location to get a screen protector put on mine and my girlfriend’s Z Fold and Z Flip. Showed up at the store at 11:30am and handed the phones to the rep Alexander who didn’t seem like he could operate the system very well. Her phone was still under warranty and Alexander had a tough time navigating the warranty system. We left the store about 15 minutes later after Alexander said the phones should take about 4 hours to get the screen protectors replaced. Alexander said he would call us when the phones were done and ready to be picked up. Fast forward to 5pm and we still haven’t heard from Alexander so I decided to call and check on the status of the phone, but to my surprise the phone went straight to voicemail. I waited till about 6pm and tried calling the store again and this time it rang and rang till it went to voicemail. I decided to head to the store since they closed at 7pm and it was now 6pm. Once I get there at about 6:30 Alexander did not recognize me at all and asked what I needed help with with a not so inviting tone. I said I was there to pick up my devices I dropped off 7 hours ago. He then recognized me and went to the back to grab my phones. He said the applicator machine was messed up and the screen protector may be a little thin. I asked him if the phones were ready and just sitting in the back why he didn’t give us a call. He said he was to busy to answer the phone or pick it up and call anyone. Before I paid for the phone I was inspecting my Fold and noticed there was no screen protector on the phone. Alexander said must’ve been an issue with the applicator and he can “give it the quick and dirty”. I said whatever that was fine I needed something on the phone so as to not void my warranty with Asurion insurance. He brings the phone back to me after about 5 minutes and hands it back to me and says “there you go may not be perfect but at least its something”. I look at my phone again and to my surprise there’s still no screen protector on my phone. Alexander said that’s impossible I put it on there myself. I said “man there’s no way there’s a screen protector on this phone unless you did a better job then any machine”. He said “well you want me to show you I can peel it off”. I haded the phone back to him and he tried to peel it off and as he realized there wasn’t one on there said “WHAT that can’t be” walked to the back and came back 5 minutes later. Gave me my phone back with the applicator plastic on the screen and said “thats the best we can do right now y’all can come back or go somewhere else”. I noticed the Flip also didn’t have a screen protector on it handed that to him and said “alright try this one” brought it back 5 more minutes later and it too had the applicator plastic on it. I’ve included a picture of my Fold to show you all what “Their Best” looks like. Absolutely unbelievably and unacceptable that this is the standard experience a customer should have.

- J.D. Sutherland

Your staff doesn’t greet new customers when they walk in so if you’re just picking up a phone you have to wait until they are done helping a previous customer while you’re staff are in the back. I had to wait 20 minutes to pick up my phone. They also miss placed one of my phones and never got to it until I walked in to check on it but the next day they had it ready. Other than that they did a great job fixing my phones. They should really greet your customer when they walk in.

- doug todd

After a horrible experience at BestBuy where I was told there was absolutely nothing I could do, I brought my laptop to uBreakiFix. The guys here are much more professional than the stoners in the Geek Squad. They are very friendly and KNOW what they are doing. They were able to fix quickly and at a much better price than I thought. I definitely will return if I ever need help again and highly recommend these guys!

- Kate Cook

My phone seems to be working properly and I can't even tell my protector is a Gel coat to keep my screen safe from cracks. Only one problem, technicians please be sure you are reaching out to the correct phone number given for pickup and NOT the phone number of the phone being worked on. Thanks

- Blessed W

The techs did a great job of replacing the screen protector. I am disappointed that they wanted my password. I asked if I had to give it to them and they said yes. I have found out that they can set the phone up with a temporary password. They should have offered me that option.

- Sue Barcus