Business Hours
Business Overview
Geek Squad in Gainesville, GA, is a computer repair service with mixed customer reviews. Some customers report positive experiences with quick turnaround times and knowledgeable staff. However, others report negative experiences, particularly with phone screen repairs, with issues such as damage and delays. The business seems to be located inside of Best Buy.
Services Offered
Most Recent Reviews
I took my fully working iPhone 14 up there for a screen replacement, they said that they would have to order the screen and to set an appointment to come back, fine. I go back and drop my phone off to come back to them telling me that they couldn’t fix my screen because of the charging port “that works perfectly fine” and because of something to do with the Face ID “which also works perfectly fine” when I got my phone back my screen would not turn back on and I’m having to go straight to apple for this mess up. Never use this geek squad.
- Dustin Sullens
If i could give zero stars i would. My boyfriend went in earlier this week to set up an appointment to get his screen fixed on his iphone. When he went in they told him they could fix it and would order a new screen. His appointment was today, We went in they got us set up and told us it would be approximately 2 hours, no big deal. Well after the two hour mark they proceeded to come out and tell us they couldn't fix the phone because apparently something with the charging port and face ID (which both worked perfectly fine before hand) When they gave us the phone back his screen was in WORSE condition than when we went in, bigger crack in the screen and now the screen won't turn on! If you want your phone actually fixed this place is NOT your best option, you're better off going somewhere else !
- Taylor Kimbral
I went in today the 4th. One person behind counter and there were 2 people in front of me. I stood in line for 45 minutes before I left and went somewhere else. Those 2 people were still there in line and they had appointments which had expired way before I left
- Michael Sanders
Kimberly and the other coworkers are amazing. I would recommend coming to Best Buy in Gainesville for technical support etc. My laptop needed to be fixed and I was able to set an appointment the very next day. The great thing about the repair to my laptop, Geek Squad fixed the problem in two hours! Thank you to everyone in the store and most importantly the team of Geek Squad 😌
- A
I've used the Geek Squad a couple of times and am continually impressed at their knowledge and abilities, especially at such a young age. Most of the team are more than half my age. Very pleasant young people, respectful and helpful.
- Darlene McLamb-Hagwood