Geek Squad

If I could give negative stars I would. Service is bad at the Duluth store. I wanted to replace batteries for iPhone 13 Pro and iPhone 13. The manager named , “Sam”, told me that they didn’t have batteries in stock. Why didn’t someone tell me this when i called to make the appointments ? I wasted 25 minutes driving there and then another 25 minutes home. Don’t go there!!

- Linda Huyen

I recently had the pleasure of shopping at Best Buy and I had the most amazing customer service experience with one of their store employees, Nick. From the moment I walked in the door, Nick went above and beyond to help me find what I was looking for and ensure that I had a positive shopping experience. Not only did Nick take the time to listen to my needs and preferences in a sound bar, but he also provided me with a wealth of knowledge and advice about the products I was interested in. Nick was very patient, friendly, and genuinely seemed to care about helping me make the best purchase possible. What really stood out to me about Nick's service was his attention to detail. He took the time to make sure that every aspect of my shopping experience was perfect, from making sure the product was in stock and finding the best deal. Overall, I would highly recommend Nick and the team at Best Buy to anyone looking for exceptional customer service. They truly went above and beyond to ensure that I had the best possible experience, and I couldn't be happier with my purchase. Thank you, Nick, for your outstanding service!

- Ray Burge

If I could give negative stars I would. First a rearview camera I bought a few months ago just stops working, so I set up an appointment for 2:15 PM at this location which is very far away from me. I drive 40 minutes in the rain to get there just to be told that the only tech they have decided to leave for the day and that my appointment has to be rescheduled. Just completely unprofessional and unacceptable.

- Damon Williams

Before I even get to the appointment. I have to preface this by saying that I was very clear in what I needed when I spoke to the customer service individual responsible for scheduling appointments. I gave her a very detailed account of the fact that my printer needed ink so I purchased ink but it still wouldn't print. Based on my own troubleshooting, it was clear to me that the printhead was clogged. I explained that I was looking for someone to unclog it. I explained how it was difficult to find anyone that fixed printers and was hoping that the Geek Squad could help. I was assured that they could. So, I made an appointment for Tuesday, March 21st. Mason came out to my home at about 1pm on that day. I shared with him the exact assessment that I shared with the customer service person that scheduled the appointment. As Mason pulled my printerhead out of the printer, he indicated that the Geek Squad didn't "repair" printers. But that he would unclog the printhead to see if it would print. His version of unclogging it was wiping the printhead on my copier paper, then inserting it back into the printer to attempt to print. During this time, I asked him if he needed alcohol or something because he mentioned that people often used it. He replied that he didn't. But, he repeated those steps about 3 times before recommending that I replace the printhead which he looked up on Amazon and told me would run about $150 which may not resolve the problem. So I might want to just replace the printer. For that 15 minutes of effort, I received an invoice for $99.99. He hovered here until I paid the invoice and then left. As I searched for printheads online, I came across videos of people actually unclogging the printheads of the same type of printer that I have the HP Officepro 8600. I realized that I was scammed. I learned that in order to unclog the printhead, it actually needed to be flushed out with a solution which was not done. So, I called the Geek Squad to let them know that I was scammed and didn't receive the service that I requested. I was then told that they don't offer that service. So I asked why the customer service person that scheduled my appointment didn't tell me that. Then they proceeded to read me back half of what I stated my printer problem was, which I didn't realize until I saw the invoice was identified as printer troubleshooting. That is when I realized that I was really scammed and asked to speak to a supervisor. After informing the "supervisor" Dana (probably not her real name and she probably wasn't a supervisor) of what occurred and that I felt that they owed me my money back for not delivering on the services that I requested. She told me that she would get back to me in 2 hours. I have not heard back from Dana yet and it is 3/27. I paid with a credit card and plan to dispute this charge with my credit card company. This isn't fair to consumers to be ripped off by the Geek Squad and then blown off because they don't want to address your concerns. Simply pulling the conversation with the customer service person that I ended up scheduling my appointment with could clear this entire situation up. Instead I have wasted a total of 2 hours of my life that I can't get back. I say, don't ever utilize this service. Because they are associated with Best Buy and I have already had a bad experience with them, I don't think that I will be patronizing them at all after this.

- Tajhma Bromell

After being on hold forever and transferred about 4 times I went into the store and was taken care of by manager/ supervisor Melissa. SHE WAS WONDERFUL!!! She helped me immediately and went above and beyond. Kind and polite, her customer service restored my faith in Best Buy after that whole phone ordeal. She represents what customer service should be. Bravo....

- felicia turman