Geek Squad

The power supply in my wife's computer died. I replaced it, but the computer didn't turn on. After checking it into Geek Squad, the agent (Ethan) determined it was a simple error as reseating all the wires powered it on. The total turn-around time from check-in to pick-up was four days. We needed an appointment for check-in but not during pick-up. Agents were communicative and knowledgeable during the entire process.

- Vincent Esposito

i spoke with a female associate named ROSE while trying to set up a geek squad appointment. this was my worst interaction with anyone from BEST BUY or geek squad. her dialect made it nearly impossible to understand any word she said. i requested a supervisor several times before i got help. she did not want to let me speak to a supervisor. terrible, terrible. she does not need to be speaking to the customers. billie j. tribble i

- bill tribble

Brought out computer to them to install a motherboard. Ended up having to get a different motherboard because the one we had bought wasn't compatible with our tower and a new fan to go with it just because the original fan wasn't compatible with the new motherboard. They kept us updated through its progress and told us about the motherboard issue and the fan issue as soon as they knew and were very informative about what was needed. Only issue was when we got our tower back the fan was extremely loud and the computer wasn't connected to a large chunk of the storage. We brought it back and they owned up to their mistake and fixed it. Overall a positive experience. Also great customer service from the employees in store and the employees over the phone.

- Snowy Wolfgirl

Took my computer in for a screen issue while it was still under warranty. They sent it off 3 weeks ago, and I checked yesterday and saw it was ready. Had to schedule an appointment for pickup just to be told that they weren’t able to work on the laptop and i that I needed to call acer customer service directly. No one ever called with an update, so this was a surprise. So basically my wife (who is in school) and I have wasted 3 weeks for them to do nothing.

- Derek Terry

This has been the worst experience ever! DO NOT PURCHASE GEEK SQUAD services with your appliances. I would even go as far as to say do not purchase your washer or dryers from Best buy. I purchased a washer less than 4 years ago with Geek Squad protection. The washer started malfunctioning so I placed a service call. I was told the machine could not be fixed and would have to be exchanged. My original machine is a 4.2cu Whirlpool. After speaking with many agents (and being told different information on each call) I was told I would have to either a. pay more money b. settle for a Hotpoint, or take store credit. This defeats the whole purpose of a protection plan, if I wanted a cheaper brand, I would've purchased it originally. If I wanted a smaller washer I would have purchased one originally. Get your appliances from Lowes, the service is much better!

- Eulanda Wise