Geek Squad

The freaking worst thing ever I’ve had an appointment since 11/06 for the 11/24 they made my appointment and here I am waiting for them to arrive I see even the tracker and the technician it’s assigned to with delivery window 7:30 to 11:30 then out of nowhere they don’t arrive and they completely disappear my appointment on the app. I call them and they couldn’t give me a reason as to why it got canceled and that they’re trying to contact the technician and they don’t answer the phones and that my only option is to reschedule me for the next available date like if I’m just now requesting an appointment for the first time. I’ve called 2 times spoke for an hour each with 4 different people nobody can give me an answer or a sense of urgency to give me something sooner. Both times I called they said a supervisor would reach out to me in 1-3hours. Twice I’m supposed to have 2 supervisors call me!! I’m still waiting and it’s been 3 days now not one person has called me to make this right. Im not even one to leave negative reviews but mannnnn not one person can make this right for me!!! Hopefully they answer to this if they even care to do my service asap and I want a HUGE discount or just cancel everything because this is ridiculous. I’m tired of calling geek squad and explaining them this situation. Everything is annotated on the account and nobody calls me back for a solution or an earlier appointment. They just put me on the back of the list without a care in the world. They apologize a million times but they don’t offer any solutions. Managers/supervisors say they will call you in 10 and they don’t call. Everything s been handled so poorly I’m so furious.

- Angel V Xiii

Had an appointment for 3 days for screen replacement. Show up on time to my appointment, and no technicians on site for the day. At least give appropriate feedback to customers and not waste time.

- Brandon Gallo

Poor customer service. We had an appointment at 1230 pm on 4/29 to replace a cell phone screen for $300. We were on time for the appointment, but the customer service lady was talking to a couple guys ABOUT FISHING IN OHIO and other things that had nothing to do with electronics. 15 minutes went by without anyone else stepping in to accept our phone and fix it. We are going elsewhere, as did another giy in line Cross train your employees, Geek Squad, and teach your customer service people how not to let an easy $300 walk out the door, Acknowledge a customer's existence.

- April Poley

The Geek Squad typically is spot on with fixing you devices via a direct connection to your device. However, in this one case, they were not. So this time just dropping of my computer for the geek squad to do their thing in house.

- Robert Henick

Walked 3 miles from home with high hopes , hoping that Geek Squad would repair my gaming console , and they tell me without a warranty they can’t do nothing for me . felt like i wasted my time even coming here 👎🏾

- Jameel Plaisir