Apple Wellington Green

Such a pleasant experience at the store today! The staff were helpful, happy and knowledgeable! There was no wait time for my appointment, someone was ready to help me as soon as I walked in! And someone even carried my computer back to my car for me! Highly recommend this store!

- Chani Rothman

What a nightmare! It disgusts me to even have to leave a single star on this review. First time I EVER walked into an Apple Store in the 16 years I’ve been an Apple customer and left in literal tears and absolutely heartbroken. Made an appointment to have someone help me with some glitch issues I was having with my 2 year old IPhone 13 that was physically in great condition. I was told diagnostics showed a part of the “brain” of my phone was going bad for reasons unknown and I could either purchase a new phone or leave my phone and pay $350 to have the part fixed. I told the employee I would hold off and bring it back in a few weeks to be fixed (I’m due to have a baby in 2 weeks and didn’t want to be without a phone for an extended period of time in case I had to reach my husband / family). I then explained that one of my issues was that even though I had purchased iCloud weeks before to back up all of my data, photos and videos, that iCloud was not picking up the transfer of my data. I explained how worried I was about this because I had 7,000 photos and videos of my 3 children, encompassing almost the entire span of their lives on that phone. The employee noticed I didn’t have the newest update (due to lack of storage, THE LITERAL PROBLEM I WAS TRYING TO HAVE FIXED) and suggested he would force the update by plugging my phone into a computer and that it would be quick and simple. Never explaining or warning me of the risks! The update crashed my phone, making it stuck in limbo between software, ruining my phone and making me lose almost every photo and video of my 3 children that I have. I left with an “im sorry” and a company card to call to try to retrieve my data lost. I called the company they suggested and they want to charge me almost $4,000 if they are even capable of extracting the data! I have already dished out $1,000 for a new phone unexpectedly and now I have to chose between my children’s childhood photos and 4,000 dollars, something my family absolutely can not afford! I have called the store and corporate and they aren’t willing to help me at all! To say I’m devastated is an understatement and I have spent HOURS crying over this catastrophe. Stay far away from this store!

- Shena Harris

Lisa was really helpful after my first bad experience. I bought a pair of Airpod maxes which is just about $600 and the original salesperson told me they don’t make white or starlight anymore when they were really just out of stock she just wanted to make that sale and i ended up having to get midnight which isn’t ideal especially when i’m spending 600 dollars. I went to the store yesterday and saw they had starlight so i went in and asked if i could switch my midnight for starlight and lisa hopped up to the challenge and worked with me to get what i wanted. I also bought a new phone because I had to get rid of all my old phones and she was fairly new and she didn’t shy down from the challenge she worked with me for 2 hours so we could work to trade in and recycle over 6 devices and reset them all from all platforms. Lisa was amazing!

- John Mascal

My wife and I came to buy 2 iPhone 16 pro max and a watch. We checked in and were told that the person helping us couldn’t sell us the merchandise but a sales person would be right with us. We waited and waited and told 3 times he was coming right over. We watched customers who came in after us be helped while we waited. We went back to the original person who checked us in and was shocked we weren’t helped yet. All the while there were managers talking with each other - guess they don’t want to sell to customers. Was insulting and rude and we told the check in person we were leaving…didn’t even bother to get a manager. Such crappy customer service. Lost. out on approximately $3K sale and won’t be bac

- jimmy Tozzi

I recently stopped by the store because I was having a little trouble with my AirPods 4th generation (2024). While calling someone, I could barely hear the person on the other end. I encountered a few associates who seemed unsure about the issue and didn’t know how to pair the AirPods with my Google Pixel. Luckily, I found a young associate who was super helpful and managed to solve the problem for me! It really made me think that having more enthusiastic young team members in customer service would be a great addition. They often have a love for new gadgets and enjoy solving problems!

- Mohammad Islam