US 1 Computer Works

My computer hard drive was going out. I took it into U.S 1 computer works where he confirmed it had crashed. He said a new drive (1 terabyte, solid state) would be $175 and my data was not retrievable. The quoted hard drive is available on Amazon for $40. I asked to get my computer back for which he charged $100. I took it to jacksonville for repair. I was charged $130 for the same hard drive install and my entire desktop was recovered. They also reinstalled quickbooks and Microsoft word. Don’t waste your time and money on this company.

- Keith Owen

Excellent service every time!! I used a previous hard drive replacement I purchased from US 1 Computer Works for 8 YEARS!! It worked flawlessly and was still going strong, when I purchased a new computer from a big chain store in 2017. Two years later, the hard drive failed. I brought my computer here to replace the hard drive, and was told it might take 24 hours. It was ready even sooner, in half that time. It works beautifully. My old data was restored in a thoughtful and logical way, much more organized than I had it on my old computer. The owner is very skilled, works quickly, and his prices are fair and competitive. I am very happy with this shop!

- Laurie Stevens

Called in with a laptop charger that wasn’t working. Steve gave me some advice on the phone then I went to the store to get a new charger. He plugged it in and turns out it wasn’t broken. We talked for a few minutes and verified that it worked well. Turns out one or two outlets at my house won’t run the charger for some reason. I offered a tip but he didn't accept. 10/10

- Pat Riot

There are three major computer repair businesses in Saint Augustine, and based on my experience, US 1 Computer Works is by far the best. As a self-employed editor and writer, my livelihood depends on having a working computer at all times. So, I need quick and reliable tech support. I first used US 1 Computer Works to help me with a minor issue related to my laptop power cord. I initially called a computer repair service closer to where I lived, and they were not able to help me in a reasonable time frame. When I called US 1 Computer Works, one of the staff, Jim, offered to do a quick assessment of the problem. He saved my day by identifying the problem as a power cord issue, and not the power cord port, thus allowing me to quickly replace my power cord. Jim also suggested that I could prolong the usable life of my laptop suffering from maxed out memory by adding an inexpensive external drive. Stephen the owner was incredibly helpful in showing me how to move data to the external drive, and how to use the external drive to start up applications, thus preserving memory on my aging laptop. In addition, US 1 Computer Works rehabbed an old desktop, which I can now use when I'm based with family out of state. US 1 Computer Works is exceptional, and I'm so grateful they are in Saint Augustine. These guys are pros. Their turnaround time is great, and their fees are very affordable. Go here first!!!

- Kathleen Jordan

When my laptop went down, i needed it repaired asap. Stephen was very professional and was able to save my files that were on a bad hard drive. Installed a new hard drive and got me back up and running at a reasonable price. Will definitely use them again!

- Jeffrey Taylor