Geek Squad

Don't walk, RUN. Geek squads service, communication, building, and everything they do in their company is horrible. Recently got a PC from there, They put all the components together, only to realize that they forgot the PSU chord. (power supply cord) So after we already picked up the pc, we had to go back to geek squad and pick it up. Everything was going smoothly, until I ran into another issue. THEY FORGOT TO INSTALL WIFI DRIVERS. Meaning they Didn't even boot up the pc to test if it even worked. We had to send it back AGAIN, this time everything was working well. Until I run into ANOTHER ISSUE. (Starting to become an occurring issue.) THE CPU IS OVERHEATING TO 100 DEGREE CELSIUS. 65 ON IDLE. To be honest I’ve never seen the cpus go into the 50’s, Which is slowly killing the CPU. Which costed me $350 (Amd ryzen 7800x3d). It turned off 4 times in the span pf a week due to overheating issues. Im guessing they mounted the AIO cooler or didn't apply good branded thermal paste. Im probably going to have to unscrew and re-check everything just to be safe.

- Flame!

The two associates that helped me were outstanding. Hardware installation on new computer that was complex - they got it done efficiently and with good humor. Had to find and download specific drivers for hi res audio system to convert compressed digital to hi res FLAC output. 5 star service and experience for sure.

- Tony Betz

I visited Geek Squad in Port Charlotte on 09/30/24 for help in transferring my information from my old laptop to my new one. I was helped by Adrian. He was very patient and kept at it, even though there were some difficulties with the process. Very polite, knowledgeable, and personable young man. I am happy with the results. Kudos to Adrian at Geek Squad in Port Charlotte, FL!

- Karen Parenteau

Unprofessional and rude employees. After waiting in line for 5+ minutes for appointment time, I was told I was late and they were backed up. I was asked to wait 20 min (which was fine), until I come back to hearing the specialist talking negatively behind my back. Was greeted upon “what took you so long?”, “come on, let’s get started already.” Would not have been late if I wasn’t in line that long and ASKED to wait. Was turned off by Tom’s unprofessional and rude attitude from the beginning. Will not be returning. Worth going else where.

- Dakota Ogle-Wilson

I do not recommend using this geek squad. I had an Apple appointment with Geek Squad. I was 10 minutes late. When I “checked in”, in a very curt tone, the rep told me, “nope, more than 10 minutes, can’t do it. Reschedule.” I told them I drove an hour, asked if they could still help. “No, come back in three hours”. At the time, there was about three other people there. There were two reps sitting at the desk, with no customers, just idly chatting. I relented, came back in three hours. When I came back, they were late on all appointments, including mine. As I spoke with other people in the waiting area, they all told me that this location is always like this. Very disappointing.

- Andy Boyd