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BEWARE: This Company Practices Review Solicitation & Unprofessional Responses to Negative Feedback I recently had a very disappointing experience with Palafox Computers, and I want to warn potential customers before they decide to trust this shop with their devices. I took my Lenovo Legion laptop in for a screen replacement after it was accidentally damaged. I paid $200 for what I thought would be a like-for-like replacement and installation. However, when I got my laptop back, I immediately noticed that the display quality was subpar—colors were desaturated, and the graphics were significantly worse. Since I use my laptop for gaming, the quality was really important to me, and this was a noticeable downgrade. When I called to express my concerns, the technician reassured me that the screen they installed was the exact model needed for my laptop and that no other screen would fit. He even suggested adjusting my display settings to try to fix the problem, but that didn’t help at all. This made me feel misled because, despite their assurances, the display still looked off. Fast forward to a follow-up email from the owner, Kyle Crawford, asking if I was satisfied with the service. I explained the issue again, and this time he tells me that they can order the correct screen directly from Lenovo—but it will cost $498 for the screen and installation. This was frustrating because it became clear that the original screen they installed wasn’t the correct one, despite the technician's previous claims. To make things worse, when I researched the screen myself using Lenovo’s “detect product” tool, I found that the correct screen costs $272, not the $384 Kyle quoted me. I also found out through his own admission that they originally installed a cheaper replacement screen to save money, because most customers supposedly wouldn’t want to pay for the more expensive option. While I understand trying to offer cost-saving measures, I was never given the option to pay more for the correct screen upfront. If I had known, I would have gladly paid for the same high-quality screen that came with my laptop. What’s worse, the owner’s responses to one-star reviews on Google are incredibly passive-aggressive and unprofessional. I should have noticed this red flag earlier, but I trusted the company because of their good reviews. After my experience, I now realize these positive reviews are largely due to review solicitation, which means they actively ask satisfied customers to leave good reviews—this inflates their rating unfairly. If you’re thinking about using Palafox Computers for repairs, I strongly recommend that you sort by the one-star reviews and see how the owner responds to dissatisfied customers. His responses are often rude and dismissive, which is not how any business should handle negative feedback. It’s important to know how a company treats customers when things don’t go well, and unfortunately, my experience reflects that this shop prioritizes getting positive reviews over genuinely taking care of their customers.
- akuji
I did not have anything that needed repairing but had a technical issue with my phone and log ins. Jason helped me today and kept working with me until he fixed my problem!! Great service today! Would highly recommend
- Alice Bohannon
Had a very expensive shop tool for my automotive repair shop and was turned down by 4 local places in Pensacola. Came in to Palafox computers and they fixed it same day. Excellent service as a small business myself I have to say great job and thank you
- CARVARY AUTOMOTIVE
My laptop stopped operating after I plugged in my Bluetooth speaker and was told someone would reach out tomorrow. An Hour later my issue was resolved and laptop ready for pick up. Quick and friendly.
- Stephanie Howard Florida here!
Excellent customer service and honest. I brought in a laptop looking for fan replacement. They quoted me the parts and service cost within an hour. They were honest with me and told me I may have damaged other components by running the computer without the fan. I ended up buying a new computer here and Im very happy with it. Highly recommend!
- Whitney H