Geek Squad

They use to be great. They would access my computer and work on printer or tell me the next step. Now it is just we will send somebody out to your house at $74. What a bunch of lazy , sorry workers. Not offering any type of assistance. Last year they were great and they helped me and went through everything and they were just absolutely wonderful this year. I wouldn’t give a nickel for them lazy , Unprofessional and unKnowledgeable workers . So I’m wondering if they get a cut out of the $74? I would give them a zero if I could. Don’t get this !! It’s a waste of your money.. I had them for years.. not no more. This is my last year.

- Wendy Fuller

I bought a MacBook Pro through Best Buy and paid for the geek squad warranty. During an update for my computer it froze on the load zone and wouldn’t go past that. Geek squad shipped it to its service center and when it came back it wasn’t fixed. After sending it back a second time and it still came back broken, a total of 3 months later with no computer my only option is to have them send it back again. They refuse to replace it and have given me the run around this entire time. All they say is they have no other options. I have bought all my major appliances, computers, speakers, home tvs through Best Buy and paid for geek squad on all of them and never had to file a claim and this is how they treat their customers. They are a total scam

- Kacee Bidnick

DO NOT TRUST THESE HACKS I’ll keep this short. We brought the work phone in for a battery swap. They took the phone and handed the phone back to us after over two hours and the phone was dead. They totally and completely bricked our work phone. The manager there could not care less about us or even that his staff destroyed the phone.

- Christopher Dellamura

BUYER BEWARE. Brought my iPhone in for them to fix an unresponsive/frozen phone. No physical damage on the phone but there was no reaction to touch on the screen. Informed them that I just needed to unlock the phone somehow to retrieve the data and get it onto a new smartphone. The agent said the screen needed to be replaced to unlock the phone and it could be done in about an hour. I agreed. A few hours went by, so I called to check the status. The agent said the screen was replaced but it didn't fix the frozen screen problem. He said they needed to order another screen and replace it again. I decided it was unlikely a screen problem and asked them to close out the order and I would come pick it up. When I picked up my phone, the agent said they got the screen working after all. To my shock, I found out they actually factory reset my phone and deleted everything to "fix" the problem. Photos, messages, notes, etc... All gone. It is apparent to me now that the screen was never actually broken and it was just a software glitch. When the new screen didn't fix the problem, the repair tech decided just to factory reset and delete everything without asking me first. They refused to refund my charges even though I explicitly told them to preserve the data and that was the sole reason I was there. Unprofessional and downright careless. I'll never trust this place again.

- Kevin Gerhardt

Geek Squad troubleshot, ordered parts, and repaired my 65” Samsung TV. JB is a super technician. He is knowledgeable and explained everything to us. He also works very fast. The TV works great. JB was exceptional. Thank you

- Tom H