Geek Squad

I’m happy I signed up for the yearly geek squad membership at the Palm Beach Gardens location! The manager Christina navigated me through the very tricky process of resolving my laptop computer issue. She is laser focused and a hard worker. I left there a very satisfied customer. I highly recommend her and her team.

- Robbie Russo

With my purchase of a new laptop at Best Buy I agreed to have The Geek Squad help me get it set up and transfer data from my old computer. I thought their price was super reasonable - and I can't say enough about the help I received. From making appointments, reminder texts and calls and then the amount of time the technician spent with me was perfect. She answered my questions, suggested options and helped me set up the things I needed for the system. I highly recommend.

- JCW

Every person I've encountered at this location provided excellent customer service. I first originally came in to only get help with something specific to my phone, and met with Christina who was great and very willing to help me with a more functional request. She also helped me locate something I needed that was out of stock but available at a different location, and at a fraction of the price from the alternative quoted to me upstairs in the computer section which was actually something I didn't really need. I appreciated she took that initiative to check and give good information. Few days after I had something totally different come up with my laptop base cracking, and I realized it needed to be sent away for repair- so I went back again to this location now for this. It was a process for me personally to get organized and ready to ship my laptop out for a number of weeks. Was doubting when to send laptop away without being prepared, since I use it everyday. Guy was very helpful and thorough to address any questions I had to get a new computer set up in the mean time, and helped me backup bookmarks/info and stuff like this from the old one. Really appreciated the patience and good attitude throughout. As this was kind of a multi step process, I also met with Keith and John who also were great. All around, I can say this location deserves the good review and I would recommend to others.

- Zoé H.

Store #688 - Mario Perez and David Leibeck (Manager) - Wowwwww. If it was not for them, I would never have resolved the quandry I had in purchasing the new IPAD I bought for my father. I own a Real Estate Estate business. David, Manager, went above and beyond to resolve and figure out my inquiries. David was patient, informative, smart, just nice, a gentleman, and respectful, beyond belief. He was welcoming of my questions. Between Manager, David, and Customer Service desk Rep., Mario - fabulous. Best Buy should be proud to have an Employee, whose smart, and, informative - just plain sincere. David is thoughtful, obviously. Mario pointed me to the right Manager. Thank you so much to the Best Buy Executives and, Management, for being so mindful of your hiring. Christine K. from New York /New Jersey ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ April 2024, Store #688Aaron and Jay G. – – Spectacular customer service. Just plain nice. That's all anybody ever asked for walking into Best Buy or any store. Very smart and knowledgeable

- Christine Keating

I had previously taken my computer to a different location where they could just not figure out what was wrong with it - 3 weeks and $200 later, the computer still had issues. I took my computer here and within a week they found the problem and suggested solutions (they didn't replace anything without my approval which I really appreciated). Josh was super on top of giving me frequent calls to keep me updated, which was also great. I visited several times during the service and I found that all the employees were friendly, approachable, and knowledgeable. I'm surprised the reviews are mixed, I had a great experience and would easily come again.

- Adriana Amrein