Business Hours
Business Overview
The Apple Store at the Florida Mall is a busy location that provides services related to Apple products. Reviews mention long wait times but also generally positive experiences with staff, including purchasing and trade-in services. Customers have reported issues with some employees, but overall the location is well-regarded for its customer service.
Services Offered
Most Recent Reviews
What a massive mall! We enjoyed our days and hours spent there. It’s so big and packed of every kind of store you could think of. It’s amazing how you could get lost in there for hours and couldn’t find the entrance you came into to get back to your car in the cold, pouring night! I have never gotten lost in a mall before but there’s always a first. We shopped, ate, played and upgraded our I-phones, saw people from all over the world! What a place! It got a four star from me because they need to mark it clearly or have some sort of better system for people to be able to enter and exit without so much overwhelming confusion! We were trapped in there for a long time trying to leave on a cold, freezing day with our children and infants.
- Shaliza Szuba
The Apple Store at Florida Mall was extremely busy, but the service was outstanding. The staff was friendly, efficient, and helped me quickly purchase the new iPhone 16. Despite the crowd, everything was well-organized, and the wait wasn’t too long. I highly recommend this location for their professionalism and excellent customer service. Thank you!
- Fannia Cuevas
There's a bad apple here among the staff. The young lady is extremely lazy and rude and it seems to me that she is not happy with her job. I asked her to write down comparable prices between the 15's and 16's models so we can make a decision and she refuses to do so saying that Apple doesn't provide her with pen and paper. It's sad when an employee hates her job and her customers and yet still have to show up at work everyday.
- Tommy Dao
Very great staff. Me and my friend went for trade-in service and they helped us through the whole process. Everyone was super friendly and helpful. Would definitely recommend. If you have some trouble with English, I noticed a lot of the staff talking in Spanish and Portuguese.
- Filipe Marques
The Apple Store was pretty busy this Saturday, which is why I am so glad we ordered online and picked up in the store! Grace was our “Apple Specialist “ and she was beyond awesome! She answered all of our questions and was patient and kind when we changed our mind about some additional items. We were trying in an XR for a 16 Pro and she facilitated the data and app swap like a pro! Thank you, Grace! Excellent support!
- Stephanie B.