FIU Panther TECH

Advertised and sold me a pair of headphones that were not compatible with my phone then said they don’t do exchanges or returns. Then tried to upsell me an additional item that would’ve made the headphones compatible but that completely defeated the purpose of purchasing a pair to begin with. Understandable as far as not accepting returns but not being able to exchange a brand new product that was never used which i bought 5 minutes prior to returning to the store & no longer serves any purpose to me its crazy. I’ve never been to any retail store where exchanges were not accepted. I will be disputing the charge with my bank but overall a super disappointing experience. As a college student i don’t have additional money to just be throwing away.

- Nyaja Aaliyah

Larry helped me get a new MacBook and handled the sale professionally. Slight initial hiccup that he ameliorated. Thanks

- Shon Shmushkevich

It’s taken over a month to get my laptop fixed. As a doctoral student this is very inconvenient. For this to be a university service it has no systems in place to help the students when in need of technical support for simple repairs. It’s very unfortunate. I am updating this as it does not allow me to respond to your reply but my computer was dropped off by the CARTA department and as of today my estimated deliver is another month. Your employers have already said things have fell through the cracks ( one confirmed this today) because of the lack of attention. Luckily I am a person who has called almost every other day for 2 months now to keep YOUR TEAM ON TOP PF THEIR JOB and things are STILL falling through. My parts were JUST ORDERED 5 DAYS ago! This is beyond ridiculous and effecting my education as I cannot do my work. Weeks … ok but months? This is extremely unacceptable. I have asked to speak to managers who, go figure, are never in or available. I just want my computer back and a screen repair should not take 3 months idc what sign offs and orders has to happen it’s ridiculous

- Teri Watson

I went 08/29 with my friend to find out about the free tablet deal that is available to students if they are a recipient of the Pell grant and had a lovely experience! Both of the employees helped us on separate occasions that day and not only could they answer every question we had but they were also were personable which was appreciated. It took a bit of time to get everything set up (because of the actual pending approval and the setup, not the employees) but they were patient and attentive during the time it took to set everything up!

- Karla Valdivia

My laptop broke down in the middle of the semester with my paper for the class locked on the hard drive, so I needed to repair it quickly. It took about 10 days as I remember. I received it back, but could never use it because the power cord when plugged into the laptop was losing contact, so the battery would empty out. Lost over $600 and could never use it. Had to buy new one. Would never recommend this place to no one.

- Vladimir Erovich