uBreakiFix - Phone and Computer Repair

Currently I cannot rate higher as I am awaiting a call back to inform me of when replacement parts come in to repair the damage that was done to my previously functioning camera, which resulted during the battery replacement I came in for. I noticed after I paid, and prior to leaving the shop, that my lenses had a good amount of fluid in them. I was told they would use a heat gun real quick to dry it up, that it was likely alcohol. But it resulted in the camera being damaged, and still having a large amount of fluid in both lenses. I am currently unable to use my camera, and am unsure if the fluid that reappeared could cause further damage to my phone. And as it is Sunday, and they are closed, I cannot get confirmation on if it is a concern. I can reevaluate once the work to fix my phone is completed, but currently I am not satisfied. I will say though that the main tech I spoke to at the counter was polite and helpful. I am unsure who actually worked on my phone. Mistakes happen, and it is inconvenient, however I will be happy to reevaluate my review once the damage is corrected.

- Amanda Clark

They repaired my phone very quickly with no issues same day. I had mentioned it was for work due to 2FA and would wait in area to pick up as soon as possible. Only minor complaint is that they don't have a way to buy tempered glass screen protectors or cases for older phones, but I understand them not carrying it in stock (though it is frustrating to not be able to order in). Again great job guys!

- alan z

The employees at the store were terrific. Great customer service. Otherwise this would be a 2. I had the screen, battery and charging port replaced. The screen and charging port seem fine. But the battery is not. After four years of use the battery was to a point I had to charge it twice a day. I expected a brand new battery for the price I paid. I can't tell that they even replaced the battery or maybe they just put a reconditioned one in. But the battery is not even lasting all day. When my iPad was new it would last two days or more. That is what I thought I was paying for.

- Mark Burt

Got completely screwed out of $200. I was told by T-Mobile I could come here and they would take my coverage that I pay for every month. I let the representative at this location know this and they said that was fine and we would deal with that after the phone repair was done. Repair was done, and I was given a bill for $200 and told I could not have my phone back unless I paid this. Otherwise they would rip the new screen off and my phone would not have a screen because it was completely broken. $200 is a huge deal to me right now, I cannot afford this whatsoever. They refuse to help me or negotiate with me and I was not told this prior, even though I let them know what insurance I had. I am not an angry person, but this experience at this store was beyond upsetting. I am angry. I got completely ripped off, and it was financially devastating!

- Meg Ryan

I had the best experience in a UBREAKIFIX. AJ was very proffesional, super friendly and went above and beyond to help me replace my S24 screen. I would highly recommend this location...ask for AJ ;)

- Victor Cano