PC Planet - Computer Repair, Sales & Service

BUYER BEWARE I brought a Microsoft surface go whose OS was damaged from a Microsoft failed update. It needed to have windows reinstalled (or so I thought) I brought it in and was quoted $85 for an OS reinstall. I got a call a few days later advising that the battery would need to be replaced and it would be $200. I declined the service and said I would come and pickup the device. I went to pickup the device and was told that there was a $30 “diagnostic fee”. This was the first time I was advised of this fee. I checked around the store and the original paperwork and there was nothing about this fee. I asked the employee why he did not tell me about this fee and he said it was my fault. Not joking- he literally said “you were on vacation when I called and wanted to keep the conversation short so I didn’t tell you, but I’m not holding it from you” I responded with a simple statement: don’t you think you should tell me that I have to pay to pickup my device? I paid the fee to avoid an argument. I will not be returning for any more service.

- Lejend Merchant

I have taken two laptops into PC Planet in the past month. Both experiences were very good. They were attentive to my issues, were very helpful in asking questions and offering suggestions. The time it took them to complete they work on the PCs was surprisingly short. The showed me the PCs in operation and also explained what they did to fix issues I was aware of and some that I was not aware of. They are an excellent company for getting a computer back in action. Both PCs now work much better than before taking them in.

- Gary Brown

I have taken three PC's in for repair, two personal and one business PC. They were friendly, efficient and very reasonable. When you pick it up they always show you what they did, what was wrong and show you that it is fixed. I am extremely impressed with PC Planet. I have even taken in a printer and a PC with something simple (for them) and they fixed it with no charge. This is the very best place to get your PC fixed.

- William Edgemon

John Chumbler assisted me with a reconfiguration of my PC and right sizing my RAM requirements for my video and processing load. I'm not very technical. So, he had to be very patient with me. He is an outstanding representative for PC Planet. Thank you so much for your quality customer service! I'll personally request John every time I need technical support.

- Valerie Vance

After reading all the good reviews i took my computer to the Ocala location for a new hard drive to be installed and i'm extremely happy with every aspect of my visit. Kayde was wonderful and talked to me in a way that was very easy to understand. I was happy with the price and the time it took to get my computer back. would recommend this place to anyone and everyone.

- tonkastoy