Staples

I asked two associates for help three times. Neither one was busy at the time and nobody else was in line, and neither one would help me. I went elsewhere and was told I was the second person today with a similar complaint about the lack of initiative in Customer Service. Do better!

- Sam Poston

I walked in to complete an an Amazon return. Went to the counter the employee told me to go to. Rod was at counter and I said hello how are you? No response from him. He starts scanning boxes so I thought he was getting my Amazon stuff ready. Only to completely ignore me and the line forming and asked Brendan (who is always helpful) to come take care of the Amazon. Just felt ignored and that was so rude of Rod. I get being grumpy but professionalism is still important. Say someone will be right with you. Anything.

- Amber Pearce

The worst service I received 9 Feb 2025. Employees are not willing to help the client print document or answer any cuestions. They are not friendly, they seem to be annoying. Plant City store is still the best.

- Isabelle Morales

Today, October 27th, around 11 AM, I went to Staples to drop off a UPS and a USPS package. I was informed that they do not accept USPS packages. However, for the past three months, I have been dropping off USPS packages without any problems. I made the store associate aware that if they are not accepting USPS packages and only accepting UPS, all store associates should be on the same page. I shouldn’t have been able to ship off USPS packages for the past three months if they don’t allow it. I would like someone in management to clarify this.

- Azaria beckworth

Bought a new HP printer. The selection and assistance of an employee were really great! Consequently, we always purchase out electronics from Staples. Never had a problem

- Paula Dimbath