Apple The Galleria

I bought the latest 16pormax here. The official service staff is still very good to give you the charging consultation of the new machine. I will buy it again next time.

- Mark

***THIS IS DUE TO NO RESPONSE PROVIDED FROM THIS STORE OR STORE CREDIT FOR HORRIBLE CUSTOMER EXPERIENCE- DO NOT PURCHASE FROM THIS LOCATION. Dear Apple Customer Relations, I hope this message finds you well. I am writing to formally express my dissatisfaction and concern regarding a discriminatory experience my friend and I had at the Galleria Apple Store in Fort Lauderdale, Florida, on Thursday, October 17, 2024, around 1:00 PM. I visited the store with my friend, who is Latino and speaks limited English. I was serving as his translator as he was looking to purchase several Apple products, including an Apple Vision Pro, Apple Watch Series 9, AirPods Max, a MacBook Air (128GB), AirPods 4, four HomePod Minis, a Belkin Charger, a Belkin MagSafe Charger, and the necessary accessories for each item. After waiting for assistance for over 30 minutes, we were approached by a Caucasian unprofessional Apple worker, who was wearing an unprofessional toque while on duty. This employee is representing your company in a negative manner;from his overall harsh and unkind demeanor, to the fact that he was ignoring us and refusing to help us. We were not able to communicate with him because of the language barrier so my friend requested a translator, who showed up another 30 minutes later. However, this individual—who was also Latino with short grey hair—rushed through the conversation, making both of us feel uncomfortable, as though we were being hurried out of the store. WE also noticed that other employees were suspecting that we were criminals as they kept hovering around our area but refused to help us. Just wanted to watch us creepily. This interaction left us feeling unwelcome, and it was clear that the level of service we were receiving was substandard and discriminatory. The staff’s behavior at this store lacked professionalism, respect, and courtesy, particularly in how they handled my friend’s language barrier and our purchasing needs. Due to the lack of assistance and the unwelcoming environment, we left the Galleria location without completing our purchase. Instead, we went to another Apple Store in Miami City, where we received much better service and respect as human beings. I believe that all Apple customers, regardless of background or language, deserve the same high-quality service. It is apparent that the staff at the Galleria location would benefit from diversity and inclusion training to ensure they provide equal treatment to all customers. The behavior we encountered was not only disrespectful but discriminatory, and I would hope Apple, as a global leader in innovation and inclusivity, would take this seriously. As a result of the negative experience and inconvenience, I request consideration for compensation for not only myself but my friend as well, such as a gift card, to reflect the hassle and discrimination we endured at the Galleria Apple Store, with a balance of nothing less than two hundred and fifty dollars USD, or we will press charges for racism and discrimination acts. Our attorney has been notified of this situation and is waiting for your response as to how to proceed. Thank you for your attention to this matter. I trust that Apple will address this issue promptly to ensure no other customer is subjected to such treatment in the future. We look forward to your response. Sincerely, Ansaoneil Datt and Miguel Angel

- Ansaoneil Datt

Today, my husband and I went into the store with an appointment at the genius bar. We were handled very quickly by the general manager, Scott, who was amazing helping us out. He handled the AppleCare situation that we had and helped us as much as he can. Scott was extremely helpful and understanding to our situation. I would highly recommend this Apple store. They run very fluently and professionally. They have an amazing system that makes things go very smoothly. This will be the only Apple Store that we will go to to handle Any future Apple situations.

- Janessa Gutierrez

Awful customer service on the phone around 7pm today 02/07/2025. The person answering the call did not want to give me general details of what type of information the person who placed an online order will need to have handy when he calls Apple Galleria in order to request that 1 item in a 2 item order is held until the second item is available for pickup because the 1st item will only be held for 7 days, at which time the 2 item is not yet available for pickup. I told this person that am the designated person to pick up both items and did not want to have to drive to the store in two occasions. I was told the person who placed the order had to call so I asked if he could tell me what else in addition to the web order number and Apple ID will be needed in order to make the request. He person rudely terminated the call saying he did not have to give me this information. And I was not asking for any specific information. He hung up. Very, very rude and disappointing from an Apple Store.

- Mariana Alvarado

Not only did my iPhone battery replacement take an hour and a half more than the return time given (making me late for other appointments), a team member named Ale decided to take it upon himself to sign me up for an Apple Business program when I explicitly told him to send me information based on it - NOT sign me up. If you're looking for horrible service and long wait times, you should definitely stop in. I personally will not be coming back to this store anytime soon.

- Alex Orchilles